Moses Mashava

• Provided technical support for end-users, resolving issues promptly and effectively.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Assessed business requirements to create focused solutions.
• Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
• Conducted comprehensive system analyses to identify areas for improvement and optimization.
• Improved system efficiency by analyzing and optimizing software processes.
• Collaborated with cross-functional teams to develop system solutions tailored to business needs.
• Enhanced user experience through the implementation of interface updates and usability improvements.
• Using Manhattan Warehouse Tool
• Gathered requirements and performed gap analysis through design workshops with users.
• Analyzed existing systems and databases and recommended enhancements to solve business needs

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis. Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.
• SAP support 1st and 2nd level

• Monitor and review regional third party supplier services against standards of excellence.
• Create and implement policies, procedures and standards for Information Technology Services.
• Support operational excellence through implementation of processes that will integrate service delivery and elevate the levels of customer service from service providers.
• Maintain a safe and healthy work environment.
• Facilitate problem solving. Provide Technical and user application support.
• Assist RSDM in the managing all IT services relevant including but not limited to:
• Manage an asset register with a record of electronic/IT equipment.
• Manage new requests and allocation of pc numbers & laptops. Manage maintenance schedules (Ups, aircon, fire suppression) Manage server room access control
• SAP Sales and Distribution support (1st Level)

• Ensure optimal asset utilization
• Optimize Department performance Satisfy customer service Determine optimal fleet configuration Maximize fleet availability Optimize Information Systems utilization Optimize usage of resources Minimize costs Manage Owner Drivers Understand segmented customer needs and expectations Tailor service to customer segments
• Manage service levels Support selling function Ensure competitive behaviour Optimize human resources Fully Participative in all Audits
• Use SAP system Manage the budget
• Use FLO (Fleet Logistic Optimizer) system Extra Duties:

- Stand up Distribution Manager

- Warehouse Ops trainee

- Business Support Specialist (SystemDesign/Developer)

- Route Scheduler

• Overseer of the Direct Shipment Project in Egoli

• Plan for distribution trucks effective
• Optimize and measure distribution performance Optimize distribution resources
• Optimize team performance
• Create end user system for distribution Use SAP system
• Use FLO ( Fleet Logistic Optimizer) system Extra Duties:

- Stand up Load Planner (Using FLO)

• Distribution Controller

• Phone clients daily to promote and influence sales Answering all incoming calls and capture client orders on sap
• Always achieve and exceed the set target in terms of sales Filling of client invoices for future reference
• Trade visits to clients.
• Promoting sales on premise and off premise and availability focus.
• Load BIS back up tapes daily and maintain operational standards
• Handling care line queries.
• Brand promotion according to promotional calendar Handling customer delight survey on excel in daily basis Monthly reports.
• Design system Application to manage teams KPI
• Use SAP SD
• Extra duties

- Stand in Distribution Controller

- Stand in Site Controller

- Stand in Load Planner

• Payroll Administrator
• Human resource duties
• Temp workers timesheet administrator