Moses Hartzenberg

· Develop and implement a county strategy and business plans across all channels

· Manage a team of FSC’s to deliver on targets – revenue, connections, value added services sales and market share and other relevant business objectives as required..

· Drive revenue and customer growth in key segments, Youth, Mass and HVC based on county profile and opportunity

· Grow revenue by managing churn, upgrades, customer spend and new connections

· Grow Vodacom’s customer base and market leadership in all channels

· Promote a positive NPS score by managing team’s activities towards having positive emotional and perceived value contribution to the customers

· Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI

Ensure A&R in line with budget forecasts and estimates with respect to contract

· acquisition and retention spend; and average A&R across channels

· Manage county publicity budget.

· Maintain relationships with local stakeholders

Manage the channel and distribution

The Cluster Specialist role is a hands on operational and tactical role that is responsible for strategically driving sales and service performance and business model compliance across segments and channels within their specified area of distribution (Cluster)

The role is accountable for building and maintaining relations with key stakeholders, which include trade and channel partners, the internal organisation and suppliers, to effectively support retail in terms of operational excellence in sales, marketing, service and customer experience.

• Established personnel qualifications and coordinated onboarding activities.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Trained and licensed all employees in the North West Province, to enhance success in field operations.
• Analysed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Developed lesson plans, instructional materials and written practice tests for training courses.