Moseke Matlala

Analyze and interpret rules and guidelines regarding travel and entitlements and provide solutions to a wide spectrum of issues related to travel

• Ensure implementation of cost saving measures through negotiation with travel service providers, arrangement of the most economic route and appropriate itinerary
• Keep current with the travel and accommodation sectors and maintain knowledge of airlines and international and national practices
• Regularly review safety and security standards of travel arrangements
• Maintain relationships and develop networks with relevant partners, including airlines, car rentals and hotels
• Liaise with each employee or his/her assistant to ascertain all requirements needed for travel
• This includes travels dates, departure and arrival time requirements as well as any special requests, such as preference for window seats or vegetarian meals a
• Contact the preferred airline, either via telephone or email and arrange the employee's flight plan, relaying all of the employee's information, including name, contact information and, when required, passport information
• Coordinate corporate travel including air travel, car and hotel reservations
• Arrange logistics for conferences, workshops and training in line with EWSETA procedures and policy
• Create, maintain, and update hard copy trip files for all travel, including review and preparation for the annual audit
• Communicate with travelers regarding their travel needs as well as the travel needs of partners and consultants
• Prepare trip itineraries for travelers .Assist in processing visa forms and obtaining visas from foreign embassies where necessary .Coordinate with airline staff to obtain excess baggage vouchers when needed, and to ensure in-transit hotel accommodation
• Arrange travel insurance for all travelers; maintain and update the coverage and coordinate annual membership renewal
• Verify staff travel invoices, ensuring compliance with EWSETA guidelines and alerting management in cases of non-conformity
• Facilitate payment for subsistence
• Coordinate with the finance department to invoice travelers for personal travel costs, including sending invoices to travelers and following up with finance staff .Record and monitor all travel expenses and bill them to the appropriate department
• Reconcile organizational credit card statements and ensure the costs are correctly billed to the relevant cost centre.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Issue full domestic , regional and International reservations include hotel, car, air ,transfers, B&B
• Ability to accurately conclude multi-sector/round the world reservations and complete all reissues and refunds
• Ensuring all corporate fares are utilized Fully conversant with preferred partners and the client
• Ability to update all travellers profiles .Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
• No tickets to be on the un invoiced ticket list
• All ECC charges invoiced out the following day
• All vouchers correctly issued and emailed to the client and supplier
• Understanding and adhering to the clients’ travel policies and procedures
• The ability to advise the solution to the problem A client centric mentality, with consistent extra mile service
• To build relationships with clients, immediate attention to any client complaint and adhere to turnaround times
• Offering a consistence extra mile sercise while adhering to Service level Agreement and handling pressure and volume .
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Assisted clients in navigating complex industry challenges with strategic recommendations.

• Receive travel request from corporate clients, obtain 3-6 possible options on rates from suppliers for flights and hotels for every client
• Receive and resolve travel queries from clients example assistance in the event that they stranded, missed flights or hotel being cancelled
• Arrange bookings as per approved quote from client receiving purchase orders
• Apply for visa documentation, travel Insurance and Foreign Exchanges on behalf of clients
• Updating client profiles and arranges client functions and events
• General support and management of our in-house
• Read and research information in order to remain abreast with changes in the corporate world.

• Full fill all functions of corporate Travel Consultant , ticketing , fare quotes , fare builds, VPMD, issue in exchange and refunds
• Accommodation and car rental on corporate SLA .Issuing all documents including vouchers using Galileo and Acctrav systems.

• Corporate Flights , accommodation and car hire bookings .Fare quotes and manual fare builds for domestic, regional and international
• 80 % of corporate consulting for Government and Municipal accounts, Invoicing and BSP settlement plan
• Strong selling skills, marketing and customer care skills
• Secretarial and administrative duties for the directors
• General support to and from management of director
• Diary management and co- ordination of Directors priorities and recording minutes for all meetings
• Document formatting, tabling, report writing, mail merges and spreadsheets, Follow up on outstanding invoices and payments.

• Call centre Agent liaising with members regarding the status of their timeshare and club points
• Offering holiday accommodation to members and alternatives regarding different destinations internationally
• Promoting specials, Upselling, cross selling and office administration.

• Arrange flights , accommodation and car hire for domestic and regional destinations, Corporate and Leisure consulting
• Organizing Visa and Foreign Exchanges
• Invoice using quicktrav