Mosa Omphile Serumula
Pretoria
Summary
Results-driven professional with extensive experience in customer service and problem-solving. Demonstrated success in enhancing customer satisfaction through effective communication and collaboration. Proficient in point of sale systems and basic SAP, consistently delivering accurate service while managing multiple tasks. Focused on process improvement and building positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Consultant
Huawei Technologies (Deltrade 89)
Pretoria
07.2025 - Current
- Engaged customers to identify needs and recommend appropriate Huawei devices.
- Delivered compelling product demonstrations that increased device sales.
- Educated customers on Huawei ecosystem, features, and brand benefits.
- Assisted with device setup, data transfer, and personalization processes.
- Ensured devices fulfilled customer expectations prior to handover.
- Cultivated strong customer relationships to boost satisfaction and loyalty.
Home Shopper(ASAP)
Pick n' Pay
Pretoria
01.2023 - 12.2023
- Maintained accurate records of orders, returns, and exchanges with SAP.
- Responded promptly to customer inquiries via phone and Zendesk.
- Analyzed consumer feedback data to enhance understanding of customer needs.
- Assisted in selecting items based on customer preferences.
- Bagged groceries meticulously to preserve product quality and freshness.
- Delivered quick, accurate service to satisfy customers under tight deadlines.
- Worked long hours (+/- 12-hour shifts) to ensure KPI is met by the end of business.
Store Assistant
Pick n' Pay
Pretoria
12.2021 - 01.2023
- Facilitated customer assistance with product inquiries, and guided product selection.
- Stocked shelves, organized displays, and rotated merchandise to ensure freshness.
- Processed customer payments efficiently using a point-of-sale machine.
- Worked with store staff to plan activities and resolve conflicts accurately.
- Escalated customer issues to the supervisor for a positive resolution.
- Provided ongoing support to customers in locating desired products throughout the store.
- Experienced in both opening and closing store procedures.
Education
National Senior Certificate -
Silver Oaks International
Pretoria11-2021
Skills
- Microsoft Office Suite
- Basic SAP operations
- Time management
- Point of sale systems
- Problem solving
- Customer service
- Communication skills
- Multitasking
- Team collaboration
- Product demonstration
- Customer engagement
- Effective communication
- Conflict resolution
Education and Training
other
References
References available upon request.
Certification
Driver’s License: Code B (Manual & Automatic)
Timeline
Customer Experience Consultant
Huawei Technologies (Deltrade 89)
07.2025 - Current
Home Shopper(ASAP)
Pick n' Pay
01.2023 - 12.2023
Store Assistant
Pick n' Pay
12.2021 - 01.2023
National Senior Certificate -
Silver Oaks International