MOSADIGAPE MERIAM MAKGALE
Rustenburg
Summary
MBA-qualified business and operations professional with over 30 years of progressive leadership experience spanning executive management support, business operations, strategic planning, project management, financial administration, procurement, stakeholder engagement, governance, and organisational development within both the public and private sectors. Proven ability to lead multidisciplinary teams, implement business strategies, improve operational efficiency, strengthen governance frameworks, manage financial resources, oversee procurement processes, and build sustainable relationships with executive leadership, Boards, government departments, clients, and service providers. A customer-focused and results-driven leader recognised for integrity, sound judgement, analytical thinking, and the ability to translate strategic objectives into operational success.
Overview
2
2
Languages
31
31
years of professional experience
Work History
Projects Coordinator
Dikapi Cleaning Services
01.2023 - 07.2025
- Managed stakeholder relationships from project initiation through completion.
- Coordinated operational delivery across multiple projects, ensuring alignment with organisational objectives to enhance overall project efficiency.
- Allocated project resources and coordinated multidisciplinary teams.
- Managed procurement activities and fostered supplier relationships to secure optimal resources for project execution.
- Oversaw financial administration, including invoicing, purchase orders, inventory management and expenditure reporting, to maintain budgetary compliance.
- Produced management reports supporting strategic decision-making.
- Strengthened communication between departments to improve operational performance.
- Supported business growth through effective project coordination and client engagement.
Branch Administrator
Rentokil-Initial Dikapi JV
09.2017 - 12.2022
- Streamlined branch administrative and operational processes, including client invoicing, transaction monitoring, and customer account follow-up for enhanced efficiency.
- Monitored customer and vendor payments, followed up on outstanding balances, and contributed to effective cash flow management.
- Prepared branch reports on returns, outstanding matters, and operational issues, supporting performance tracking and service improvement.
- Built and maintained strong relationships with clients, staff, and head office accounts receivable teams to support smooth branch operations.
- Resolved customer queries, managed account issues, and processed customer credits and billing adjustments.
- Collaborated with the quality improvement team to strengthen service delivery and ensured accurate completion of supporting documentation.
- Maintained inventory records, managed office supplies, and coordinated purchase orders to ensure seamless branch operations.
- Coordinated job lot billing, warehouse deliveries, and clerical support for sales team to optimise workflow.
- Supervised the service team, supported training and skills development, and assisted with leave planning and route planning.
- Contributed to operational efficiency through staff coordination, issue resolution, and daily branch management support.
Property Management Specialist
Royal Bafokeng Administration
01.2014 - 12.2016
- Liaised with prospective tenants, conducted property viewings, and assessed applications to ensure alignment with company policies and successful tenant placements.
- Ensured compliance with applicable regulations, company policies, and internal procedures across all property-related activities.
- Developed and implemented property procedures that enhanced compliance and streamlined property management processes.
- Conducted periodic inspections of properties and tenants to ensure lease compliance and proper upkeep of premises.
- Arranged contractors for maintenance and ongoing property services.
- Managed documentation and tracking of rented properties, ensuring accurate records supported efficient property administration and oversight.
- Maintained lease files and ensured all records were accurate, up to date, and filed in accordance with company policy.
- Generated routine and ad hoc reports for management and customers to support decision-making and service delivery.
- Prepared and maintained property survey reports, ensuring accurate information was captured to support understanding of loss, damage, or destruction of company property.
Office Manager Auxiliary Services
Royal Bafokeng Administration
01.2012 - 12.2013
- Coordinated planning processes and operations for Auxiliary Department, organising office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions to enhance office services.
- Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement; and coordinating records management to ensure compliance.
- Managed procurement processes and monitored accuracy of monthly, quarterly, and annual reports to ensure compliance and effective resource allocation.
- Reviewed and analysed special reports to keep management informed; summarised information, identified trends, and ensured record-keeping of all confidential documents in Auxiliary Manager’s office to support decision-making.
- Documented instances of service provider non-performance to enable corrective action.
- Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
Executive PA to the CEO (HSDS)
Royal Bafokeng Administration
12.2008 - 12.2011
- Ensured the effective and efficient management of the CEO’s office by coordinating daily operations and responding promptly to internal and external matters.
- Managed executive office operations, ensuring effective planning and prioritisation of strategic activities.
- Oversaw domestic and international travel logistics, budgets, and itineraries, ensuring seamless scheduling and travel coordination.
- Streamlined administrative processes by drafting and formatting internal and external communications, including memos, emails, presentations, and management reports, while coordinating communication between executive leadership and key stakeholders to enhance clarity and collaboration.
- Tracked daily expenses, preparing weekly, monthly, and quarterly reports for management review to support informed decision-making.
- Organised and maintained the office filing system, ensuring proper handling of confidential correspondence and accurate document flow.
- Monitored and evaluated departmental projects and programmes, and managed assigned projects to ensure compliance with timeframes and deliverables.
- Developed the annual work plan and supported departmental compliance with planned activities and timelines.
- Liaised with departmental stakeholders to facilitate coordination and implementation of programmes, ensuring alignment with departmental objectives.
Executive PA to the Deputy Director-General
Statistics South Africa
10.2006 - 11.2008
- Managed the diary of the Deputy Director-General and drafted documents and reports.
- Ensure proper management of confidential documents in the office of the Deputy Director-General.
- Develop and implement the document tracking system and manage the flow of documents within the department.
- Monitor workflow and ensure good office administration; and ensure that activities within the department are well-coordinated.
- Provided logistical support for DDG's office, coordinating travel arrangements and accurately recording minutes.
- Planned, organised and coordinated events such as meetings and workshops, recording proceedings and ensuring follow-up on decisions made.
- Managed procurement and maintenance of equipment in DDG's office, ensuring activities adhered to budget constraints.
- Analyse and consolidate reports from Departmental Head of Departments (HODs) to facilitate decision making.
Senior Admin Officer
Department of Public Service and Administration
04.2004 - 09.2006
- Render secretarial and administrative support services to the Chief Directorate: Micro Organisation of the State.
- Liaise with National and Provincial departments as well as internal departmental units.
- Maintained Information Management System and coordinated Chief Directorate Budget to support financial management and reporting.
- Implemented procedures, systems and control measures in Directorate to enhance operational effectiveness;
- Managed travel arrangements and processed S&T claims to ensure timely reimbursements and compliance.
- Arrange meetings, workshops, venues, departmental events and refreshments for the Director.
- Management of an effective filing system and management of document flow;
- Implement and maintain the document management and tracking system.
- Managed stationery supplies and inventory levels to ensure availability.
- Organization of logistical matters (travel, claims, leave form, petty cash, cellphone claims);
- Prepare and type reports, letters, submissions and memoranda.
- Draft standard letters on behalf of the Chief Director.
Secretary to the Communications Manager
Royal Bafokeng Administration
01.1999 - 03.2004
- Managed senior management's agendas, travel plans, and appointments, and organised meetings and events to optimise scheduling.
- Manage emails, letters, packages, phone calls and other forms of correspondence.
- Provide customer service by answering phones, responding to emails, and greeting visitors.
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance.
- Supervise staff and delegate responsibilities to other staff.
- Manage administrative processes and develop and manage processes to ensure efficient workflow.
- Coordinated departmental activities to enhance efficiency and ensure compliance with company policies.
- Support bookkeeping and budgeting procedures for the department.
- Manage budgets and track expenses, creating financial reports, and overseeing office supplies, as well as managing petty cash.
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.
- Organised, stored, and maintained data in spreadsheets and reports to support informed decision-making.
- Submitted reports and prepared proposals and presentations.
- Assist colleagues whenever there is an opportunity to do so.
Administrative Clerk: Traditional Council
Royal Bafokeng Administration
01.1995 - 12.1998
- Managed Traditional Council office operations to ensure smooth functionality and service delivery.
- Provide administrative support to the Traditional Council, including minute-taking and filing.
- Prepare reports, letters, minutes, presentations, etc. on behalf of the Council Chairperson.
- Managed budgets and expenditure, prepared reports to support informed decision-making by the Council.
- Perform administrative duties and manage the Council’s logistics, travel arrangements and S&T’s.
- Ensure safe-keeping and proper management of all confidential documents.
- Maintained filing system and managed correspondence to ensure efficient document flow in the Council Chairperson’s office.
- Manage assets in the Traditional Council’s office.
Education
Bachelor - Current studies
Theology
Rustenburg, NW07-2026
MBA - Business Administration
Management College of Southern Africa
01-2015
Higher Certificate - Management
Foundation For Professional Develoment
Pretoria, South Africa01-2011
B Tech - Business Administration
University of South Africa
Pretoria, South Africa01-2007
Skills
- Executive Leadership
- Strategic Planning & Business Development
- Operations Management
- Corporate Governance
- Financial Management & Budget Control
- Procurement & Supply Chain Administration
- Risk & Compliance Management
- Stakeholder & Board Relations
- Project & Programme Management
- Performance Management
- Human Resource Coordination
- Customer Relationship Management
- Contract & Vendor Management
- Policy Development & SOP Implementation
- Business Reporting & Data Analysis
- Microsoft Office 365
Custom
Available upon request
Personal Information
ID Number: 7603100381080
Languages
Afrikaans
Upper Intermediate
B2
English
Proficient
C2
Timeline
Projects Coordinator
Dikapi Cleaning Services
01.2023 - 07.2025
Branch Administrator
Rentokil-Initial Dikapi JV
09.2017 - 12.2022
Property Management Specialist
Royal Bafokeng Administration
01.2014 - 12.2016
Office Manager Auxiliary Services
Royal Bafokeng Administration
01.2012 - 12.2013
Executive PA to the CEO (HSDS)
Royal Bafokeng Administration
12.2008 - 12.2011
Executive PA to the Deputy Director-General
Statistics South Africa
10.2006 - 11.2008
Senior Admin Officer
Department of Public Service and Administration
04.2004 - 09.2006
Secretary to the Communications Manager
Royal Bafokeng Administration
01.1999 - 03.2004
Administrative Clerk: Traditional Council
Royal Bafokeng Administration
01.1995 - 12.1998
Bachelor - Current studies
Theology
MBA - Business Administration
Management College of Southern Africa
Higher Certificate - Management
Foundation For Professional Develoment
B Tech - Business Administration
University of South Africa