Summary
Overview
Work History
Education
Skills
Ministry of church and Activiest
Timeline
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Mosa  Serake

Mosa Serake

Barista
Kemption Park

Summary

Dynamic barista with extensive experience at Mugg & Bean on the Move, skilled in beverage preparation and espresso machine operation. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Adept at training new staff and fostering a collaborative team environment, ensuring high-quality standards and a welcoming atmosphere.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

2
2
years of professional experience

Work History

Barista

Mugg & Bean on the Move
11.2024 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Wimpy Restaurant
04.2024 - 09.2024
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Barista Trainee

Famous Brand Limits
10.2023 - 04.2024
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Certificate of Coffee Brands - Coffee Brands

Training Centre, Coffee Brands
Vorna Valley, Waterfall, South Africa
04.2001 -

Skills

Beverage preparation

Espresso machine operation

Opening and closing duties

Cash handling

Menu memorization

Latte art

Food preparation

Time management

POS systems

Ordering procedures

Order taking

Cleanliness

Food running

Safe food handling

Team collaboration

Hospitality service expertise

Problem-solving

Espresso preparation

Coffee machinery

Ministry of church and Activiest

There have being involved in ministry every Sunday, helping at camps, and volunteering at school. That’s a beautiful mix of spiritual, social, and educational service. focus on guiding young people with the Word of God, kind of like minute messages That’s powerful. Sometimes those brief, heartfelt moments can leave a deep impact.

Timeline

Barista

Mugg & Bean on the Move
11.2024 - Current

Barista

Wimpy Restaurant
04.2024 - 09.2024

Barista Trainee

Famous Brand Limits
10.2023 - 04.2024

Certificate of Coffee Brands - Coffee Brands

Training Centre, Coffee Brands
04.2001 -
Mosa SerakeBarista