Mosa Faith Jaca
Centurion,GP
Summary
Compliance Administrator at Hello Group with a proven track record in reducing non-compliance risks through effective audits and automation. Skilled in legal research and investigation techniques, I excel in managing compliance monitoring and fostering strong customer relationships, ensuring adherence to regulatory standards while enhancing operational efficiency.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Compliance Administrator
Hello Group
Centurion, South Africa
10.2024 - Current
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Assisted legal counsel in preparing responses to regulator inquiries or enforcement actions as needed, ensuring accuracy and completeness of information provided.
- Increased efficiency in reporting by automating data collection and analysis for regulatory submissions.
- Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization''s compliance status.
- Conduct risk management assessments to identify and mitigate financial crime risks.
- Monitor high-risk customers flagged for potential money laundering, fraud, or other suspicious activities.
- Investigate customer profiles and transactional behavior, gathering correlating information to assess legitimacy.
- Communicate directly with flagged customers to verify the nature of their transactions and business activities.
- Provide detailed reports and feedback to Sasfin regarding suspicious customers and flagged transactions.
- Escalate cases involving high-risk individuals or entities for further review, including potential account termination and closure.
- Report suspicious transactions and individuals to the Financial Intelligence Centre (FIC), including customers flagged as potential terrorists.
- Review and process failed transactions flagged by the South African Reserve Bank (SARB) to ensure compliance and clearance where applicable.
- Oversee and review UK transactions to ensure alignment with cross-border compliance regulations.
- Monitor and track transactions for compliance violations, ensuring corrective actions are implemented as needed.
- Maintain accurate record-keeping of all compliance-related cases, investigations, and regulatory reports.
FICA Consultant
HelloGroup: HelloPaisa
Centurion, South Africa
04.2019 - 09.2024
- Verify and validate customer documents submitted for FICA compliance.
- Ensure all uploaded documents meet regulatory requirements and company policies.
- Approve or reject customer account applications based on document accuracy and authenticity.
- Communicate with agents and customers to request missing or additional documentation.
- Conduct due diligence checks to prevent fraud and ensure compliance with AML (Anti-Money Laundering) regulations.
- Maintain accurate records of customer verification processes and approvals/rejections.
- Assist in resolving customer queries related to FICA compliance and account verification.
- Collaborate with internal teams to improve the onboarding and verification process.
- Stay updated with regulatory changes affecting FICA compliance and implement necessary adjustments.
- Identify, evaluate, and manage AML/CTF risk using a risk-based approach mechanism.
- Initiate appropriate remedial actions to overcome non-compliant incidents or activities identified through HelloPaisa’s internal investigations and monitoring initiatives.
- Liaise with, respond to, and manage SARB-approved pay-out partners with regard to compliance-related queries.
- Continue to identify AML/CTF trends and analyze risk patterns and trends of the industry and countries to safeguard HelloPaisa’s product offerings and services from abuse and manipulation.
Sales Consultant
NWJ Jewellery
Centurion, South Africa
02.2019 - 04.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Provided exceptional customer service, guiding clients through jewelry selections and purchase decisions.
- Addressed customer inquiries, offered expert advice on jewelry, and managed the end-to-end sales process.
- Handled banking, administrative tasks, and performed minor watch repairs to support store operations.
- Assisted with visual merchandising, ensuring jewelry displays were attractive and aligned with seasonal promotions.
- Built and maintained strong customer relationships, encouraging repeat business and brand loyalty.
Fashion Fixer - Virtual Merchandiser
The Fix(The Foschini Group)
Midrand
12.2016 - 02.2019
- Virtual Merchandising: Arranging products on e-commerce platforms to maximize sales and enhance user experience.
- Product Presentation: Ensuring product descriptions, images, and pricing are correctly displayed.
- Trend Analysis: Keeping up with fashion trends and aligning the store’s inventory with current styles.
- Inventory Coordination: Collaborating with stock teams to ensure the right products are featured.
- Sales Optimization: Analyzing customer behavior to improve product placement and boost conversions.
- Stock & Merchandising Management: Oversaw stock levels, ensuring proper merchandising and timely replenishment to maintain an appealing shopping experience.
- Financial & Operational Support: Handled daily banking transactions, conducted stock counts, and maintained accurate inventory records.
- Visual Merchandising & Promotions: Designed and implemented window displays, signage, and promotional materials to attract customers and drive sales.
Enrolment Operator
EasyPay
Pretoria, South Africa
08.2012 - 12.2016
- Issued EasyPay Savings Accounts, ensuring smooth onboarding and assisting customers with the application process.
- Handled customer queries related to account setup, transactions, and general banking services, providing prompt resolutions.
- Performed data capturing with accuracy and efficiency, supporting seamless account enrollments.
- Assisted with daily branch operations, including administrative tasks and customer service support.
- Managed and compiled daily statistics, preparing and submitting reports to the branch manager and head office for operational insights.
Education
Certificate - Risk Management
04-2025
Diploma - Public Relations
12-2021
High School Diploma -
12-2010
Excel Data Analytics in AML Financial Intelligence Analysis
11.2023 - 11.2023
Introduction To Cybersecurity
02.2025 - 04.2025
Skills
Legal research
Investigation techniques
Compliance monitoring
Audit management
Microsoft Office Suite (Word, Excel, Outlook)
Point of Sale (POS) Systems
Data Entry & Record Keeping
Customer Relationship Management (CRM) Software
Certification
- Risk Management in FMEA, ISO 31000 Expert
- FICA Awareness & Advanced Excel
- End User Computing Level 3
- Risk Management in FMEA
- Excel Data analytic in AML financial intelligence Analysis
Reference
Name : Lelani Syphus
Position: Manager, Hello Group
Contact no: 0823189732
email: Lelanisyphus04@gmail.com
Name: Motshidisi Tiro Mogoboya
Position: Manager, NWJ Jewellery Store
Contact no: 0729779315
email: motshidisimogoboya@gmail.com
Name : Lesego Makhubela
Position: Supervisor, Net1 Financial Services
Contact no: 0736233811
email: lesegomakhubela3@gmail.com
Mmapula Modise
Manager, The Fix(TFG)
0817527065
mmapulamodise@gmail.com
Timeline
Cisco - , Introduction To Cybersecurity
02.2025 - 04.2025
Compliance Administrator - Hello Group
10.2024 - Current
Udemy - , Excel Data Analytics in AML Financial Intelligence Analysis
11.2023 - 11.2023
FICA Consultant - HelloGroup: HelloPaisa
04.2019 - 09.2024
Sales Consultant - NWJ Jewellery
02.2019 - 04.2021
Fashion Fixer - Virtual Merchandiser - The Fix(The Foschini Group)
12.2016 - 02.2019
Enrolment Operator - EasyPay
08.2012 - 12.2016
UDEMY - Certificate, Risk Management
MSC Business College - Diploma, Public Relations
Hofmer Secondary School - High School Diploma,