Hi, I’m
Mosa Jaca
Compliance Administrator
Midrand
Summary
Dynamic Compliance Administrator at Hello Group with a proven track record in reducing non-compliance risks through effective audits and automation. Skilled in legal research and investigation techniques, I excel in managing compliance monitoring and fostering strong customer relationships, ensuring adherence to regulatory standards while enhancing operational efficiency.
Overview
13
years of professional experience
8
years of post-secondary education
4
Certifications
Work History
Hello GroupCenturion
Compliance Administrator
10.2024 - Current
Job overview
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Assisted legal counsel in preparing responses to regulator inquiries or enforcement actions as needed, ensuring accuracy and completeness of information provided.
- Increased efficiency in reporting by automating data collection and analysis for regulatory submissions.
- Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization''s compliance status.
- Conduct risk management assessments to identify and mitigate financial crime risks.
- Monitor high-risk customers flagged for potential money laundering, fraud, or other suspicious activities.
- Investigate customer profiles and transactional behavior, gathering correlating information to assess legitimacy.
- Communicate directly with flagged customers to verify the nature of their transactions and business activities.
- Provide detailed reports and feedback to Sasfin regarding suspicious customers and flagged transactions.
- Escalate cases involving high-risk individuals or entities for further review, including potential account termination and closure.
- Report suspicious transactions and individuals to the Financial Intelligence Centre (FIC), including customers flagged as potential terrorists.
- Review and process failed transactions flagged by the South African Reserve Bank (SARB) to ensure compliance and clearance where applicable.
- Oversee and review UK transactions to ensure alignment with cross-border compliance regulations.
- Monitor and track transactions for compliance violations, ensuring corrective actions are implemented as needed.
- Maintain accurate record-keeping of all compliance-related cases, investigations, and regulatory reports.
HelloGroup: HelloPaisa
FICA Consultant
04.2019 - 09.2024
Job overview
- Verify and validate customer documents submitted for FICA compliance.
- Ensure all uploaded documents meet regulatory requirements and company policies.
- Approve or reject customer account applications based on document accuracy and authenticity.
- Communicate with agents and customers to request missing or additional documentation.
- Conduct due diligence checks to prevent fraud and ensure compliance with AML (Anti-Money Laundering) regulations.
- Maintain accurate records of customer verification processes and approvals/rejections.
- Assist in resolving customer queries related to FICA compliance and account verification.
- Collaborate with internal teams to improve the onboarding and verification process.
- Stay updated with regulatory changes affecting FICA compliance and implement necessary adjustments.
- Identify, evaluate, and manage AML/CTF risk using a risk-based approach mechanism.
- Initiate appropriate remedial actions to overcome non-compliant incidents or activities identified through HelloPaisa’s internal investigations and monitoring initiatives.
- Liaise with, respond to, and manage SARB-approved pay-out partners with regard to compliance-related queries.
- Continue to identify AML/CTF trends and analyze risk patterns and trends of the industry and countries to safeguard HelloPaisa’s product offerings and services from abuse and manipulation.
NWJ Jewellery
Sales Consultant
02.2019 - 04.2021
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Provided exceptional customer service, guiding clients through jewelry selections and purchase decisions.
- Addressed customer inquiries, offered expert advice on jewelry, and managed the end-to-end sales process.
- Handled banking, administrative tasks, and performed minor watch repairs to support store operations.
- Assisted with visual merchandising, ensuring jewelry displays were attractive and aligned with seasonal promotions.
- Built and maintained strong customer relationships, encouraging repeat business and brand loyalty.
The Fix(The Foschini Group)
Fashion Fixer - Virtual Merchandiser
12.2016 - 02.2019
Job overview
- Virtual Merchandising: Arranging products on e-commerce platforms to maximize sales and enhance user experience.
- Product Presentation: Ensuring product descriptions, images, and pricing are correctly displayed.
- Trend Analysis: Keeping up with fashion trends and aligning the store’s inventory with current styles.
- Inventory Coordination: Collaborating with stock teams to ensure the right products are featured.
- Sales Optimization: Analyzing customer behavior to improve product placement and boost conversions.
- Stock & Merchandising Management: Oversaw stock levels, ensuring proper merchandising and timely replenishment to maintain an appealing shopping experience.
- Financial & Operational Support: Handled daily banking transactions, conducted stock counts, and maintained accurate inventory records.
- Visual Merchandising & Promotions: Designed and implemented window displays, signage, and promotional materials to attract customers and drive sales.
EasyPay
Enrolment Operator
08.2012 - 12.2016
Job overview
- Issued EasyPay Savings Accounts, ensuring smooth onboarding and assisting customers with the application process.
- Handled customer queries related to account setup, transactions, and general banking services, providing prompt resolutions.
- Performed data capturing with accuracy and efficiency, supporting seamless account enrollments.
- Assisted with daily branch operations, including administrative tasks and customer service support.
- Managed and compiled daily statistics, preparing and submitting reports to the branch manager and head office for operational insights.
Education
UDEMYCenturion, South Africa
Certificate from Risk Management
04.2025 - 04.2025
MSC Business CollegePretoria
Diploma from Public Relations
01.2019 - 12.2021
Hofmer Secondary SchoolPretoria
High School Diploma
01.2006 - 12.2010
Skills
Legal research
Investigation techniques
Compliance monitoring
Audit management
Microsoft Office Suite (Word, Excel, Outlook)
Point of Sale (POS) Systems
Data Entry & Record Keeping
Customer Relationship Management (CRM) Software
Certification
Risk Management in FMEA, ISO 31000 Expert
Timeline
UDEMY
Certificate from Risk Management
04.2025 - 04.2025
Risk Management in FMEA, ISO 31000 Expert
03-2025
Compliance Administrator
Hello Group
10.2024 - Current
FICA Consultant
HelloGroup: HelloPaisa
04.2019 - 09.2024
Sales Consultant
NWJ Jewellery
02.2019 - 04.2021
MSC Business College
Diploma from Public Relations
01.2019 - 12.2021
Fashion Fixer - Virtual Merchandiser
The Fix(The Foschini Group)
12.2016 - 02.2019
Enrolment Operator
EasyPay
08.2012 - 12.2016
Hofmer Secondary School
High School Diploma
01.2006 - 12.2010