MORWESI MANGANYE
BUSINESS ANALYST
SANDTON
Summary
Passionate and experienced professional with a strong educational background and aptitude for the advertised position. Specializing in Business Analysis, CRM Fundamentals, Banking and Financial Services, and Information Technology. Skilled in analyzing relevant business processes, functions, and requirements. Proficient in conducting elicitation sessions and testing enabling solutions. Demonstrates a hardworking and professional demeanor that seamlessly integrates into any business environment. Goal is to contribute to the growth and potential of a company. Adaptable and able to meet changing needs. Continuously adapts to new knowledge and creates innovative systems for personal development. Possesses an analytical mindset and a passion for problem-solving. Strong conflict resolution skills. Attention to detail ingrained in work ethic, enabling both independent and collaborative work in team settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Hello World Systems
06.2024 - Current
- Defining business requirements and documenting processes and reporting them back to stakeholders
- Assessing business needs via business process analysis, collaboration and observation
- Business forecasting by analyzing historical trends, market conditions, customer behavior, and other relevant factors to determine prospects and threats
- Analyzing and reviewing all collected data and information using statistical software languages
- Creating a detailed business analysis, outlining problems, opportunities and solutions for the business
- Conducting requirements elicitation and documentation of design, development, analysis and testing of business enabling solutions
- Business forecasting by predicting future outcomes based on past and present data
- Determining the recipients, context, and expected outcomes
- Technology, Information & Internet
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Director/Business Analyst
All Seasons Look
01.2017 - 05.2024
- Company Overview: Business Analysis & Management
- Establish strategic goals by gathering pertinent business, financial, service, and operations information
- Define objectives, identify and evaluate trends and options, choose a course of action, and evaluate outcomes
- Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
- Responsible for growth, stability, direction and daily operation of the business
- Meeting with service vendors and product suppliers to facilitate delivery
- Business Analysis & Management
Business Analyst
Standard Bank of South Africa
05.2013 - 08.2015
- Company Overview: Financial Services
- To understand and analyse the organization's relevant business processes, functions and business requirements
- Conducting workshops with the business and functional teams
- Creating a detailed business analysis, outlining problems, opportunities and solutions for the business
- Conducting requirements elicitation and documentation of design, development, analysis and testing of business enabling solutions
- Defining business requirements and documenting SAP processes and reporting them back to stakeholders
- SAP CRM configuration, compiling configuration documentation and performing component testing
- Assessing business needs via business process analysis, collaboration and observation
- Financial Services
SAP Banking Specialist Learner
Standard Bank of South Africa
05.2013 - 07.2014
- Company Overview: Financial Services
- Financial Services
- Reason for leaving: Permanent employment offer
Systems Support Analyst
Vitality Life (PruProtect)
06.2012 - 04.2013
- Company Overview: Insurance & Financial Services
- To provide support to internal and external users by taking corrective action on cases that have been identified as incorrect in production
- Adhere information related to incidents or issues, then determine the root cause of the problem and devises solutions to resolve the user's issue
- To maintain detailed records of user issues with software and hardware; use these notes to diagnose and repair complex problems
- Examine records of user's history of software or hardware problems and offer suggestions to prevent future issues
- To provide manual processing of business rules via data manipulation
- Escalate complex issues or problems outside of field expertise to IT support specialists
- Conduct periodic system tests and deploy updates to applications
- Insurance & Financial Services
Education
NQF Level 7 - Business Analysis
Faculty Training Institute
SAP Certified Application Associate - CRM Fundamentals
SAP
NQF Level 5 - Core Banking and Financial Services
BANKSETA
NQF Level 5 - Banking
Vaal University of Technology
NQF Level 7 - Sustainable Business Analysis
Rhodes Business School
BTech Degree - Information Technology
Vaal University of Technology
N Dip - Information Technology
Vaal University of Technology
National Senior Certificate - undefined
Hoërskool Pretoria-Wes
Skills
Problem-solving
Personal Information
- Date of Birth: 12/11/89
- Gender: Female
- Nationality: South African
Breaks
Medical Break, 09/01/15 to 12/31/16
Certification
SAP CRM
Timeline
Business Analyst
Hello World Systems
06.2024 - Current
Director/Business Analyst
All Seasons Look
01.2017 - 05.2024
Business Analyst
Standard Bank of South Africa
05.2013 - 08.2015
SAP Banking Specialist Learner
Standard Bank of South Africa
05.2013 - 07.2014
Systems Support Analyst
Vitality Life (PruProtect)
06.2012 - 04.2013
SAP Certified Application Associate - CRM Fundamentals
SAP
NQF Level 5 - Core Banking and Financial Services
BANKSETA
NQF Level 5 - Banking
Vaal University of Technology
NQF Level 7 - Sustainable Business Analysis
Rhodes Business School
BTech Degree - Information Technology
Vaal University of Technology
N Dip - Information Technology
Vaal University of Technology
National Senior Certificate - undefined
Hoërskool Pretoria-Wes
NQF Level 7 - Business Analysis
Faculty Training Institute
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