Morwaledi Vanessa Ntshabele
CUSTOMER RELATIONS OFFICER
Rustenburg
Summary
Customer relations professional with track record of enhancing client satisfaction and loyalty. Efficient in managing customer interactions and resolving inquiries to ensure positive experience. Known for strong teamwork and adaptability to changing environments. Skilled in active listening and problem-solving, consistently fostering positive client relationship.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relations Officer
VW AND AUDI RUSTENBURG
RUSTENBURG
09.2023 - Current
- Collaborated with team members to identify areas for improvement in customer service delivery, resulting in better overall performance.
- Participated in cross-functional teams tasked with improving organizational performance through better alignment between sales, marketing, operations, and customer service functions.
- Maintained detailed records of customer interactions, tracking trends and identifying opportunities for process improvements.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Service Advisor
VW RUSTENBURG
RUSTENBURG
09.2021 - 08.2023
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
NTT VW
POTCHEFSTROOM
03.2019 - 03.2020
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Office Administrative Assistant
MADIKIPIKI CONSTRUCTION AND PROJECTS
RUSTENBURG
06.2015 - 08.2017
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Certificate - Occupational Health And Safety
IQ ACADEMY
PRETORIA 01.2025 - 03.2025
N4-N6 CERTIFICATE - Human Resources Management
SPRINGFIELD FET COLLEGE
RUSTENBURG 01.2014 - 06.2015
N1 FITTING -
ORBIT COLLEGE
RUSTENBURG 01.2014 - 06.2014
MATRIC -
JM NTSIME HIGH SCHOOL
RUSTENBURG 01.2012 - 12.2012
Skills
Excellent communication
Complaint resolution
Decision-making
Customer relations
CRM software proficiency
Microsoft office
REFERENCE:
VW & AUDI Rustenburg: Ricardo Da Sousa(SERVICE MANAGER)-082 495 0219
NTT Volkswagen: Benny Viljoen (SERVICE MANAGER)
087 286 3900
Madikipiki Construction and Projects: Bongane Mantshiyo(PROJECT MANAGER)
072 444 5510
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Occupational Health And Safety
IQ ACADEMY
01.2025 - 03.2025
Customer Relations Officer
VW AND AUDI RUSTENBURG
09.2023 - Current
Service Advisor
VW RUSTENBURG
09.2021 - 08.2023
Service Advisor
NTT VW
03.2019 - 03.2020
Office Administrative Assistant
MADIKIPIKI CONSTRUCTION AND PROJECTS
06.2015 - 08.2017
N4-N6 CERTIFICATE - Human Resources Management
SPRINGFIELD FET COLLEGE
01.2014 - 06.2015
N1 FITTING -
ORBIT COLLEGE
01.2014 - 06.2014
MATRIC -
JM NTSIME HIGH SCHOOL
01.2012 - 12.2012