Morris Webster
Manager, Product Enablement
Johannesburg,Gauteng
Summary
Talented manager with expert team leadership, planning, and organizational skills built during a successful career. Equipping employees to independently handle daily functions and meet customer needs is a seamless process. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Collaborative leadership style allows effective partnership with coworkers to promote an engaged and empowering work culture. Building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings is a documented strength. Experience in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Brings insightful management expertise to the table. Proficient in best practices, market trends, and regulatory requirements of industry operations. Analytical approach to business planning and day-to-day problem-solving. Diverse skill set in Java Programming, Statistical Analysis, Embedded Systems, and SQL Database management. Eager 2025 B.Sc. in IT (Software Engineering) graduate ready to drive strategic initiatives and foster innovation for impactful channel solutions within a collaborative team environment. Excited to contribute to the team's success and growth.
Overview
2023
2023
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Manager, Channel Enablement
Standard Bank of South Africa
Johannesburg
3 2023 - 2 2024
- Product owner driving cross-functional collaboration to design and launch Payshap, significantly enhancing operational efficiency
- Championed a culture of continuous improvement, streamlining processes for optimal channel operations
- Executed strategic content creation and distribution initiatives, empowering channel partners with valuable resources
- Fostered strong communication with channel partners to ensure alignment and engagement throughout the enablement process
- Led market and competitive intelligence efforts, delivering strategic insights for informed decision-making.
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
Head of Information Technology
Standard Bank of South Africa
Johannesburg
01.2021 - 12.2022
- Expert in IT Management, driving seamless operations and strategic initiatives for maximum efficiency.
- Proficient in Infrastructure and Applications, ensuring robust performance and reliability across systems.
- Skilled in Data Warehousing, leveraging advanced architectures to optimize data processing and analytics.
- Strong expertise in networking, enhancing connectivity and security across all IT frameworks.
- Comprehensive knowledge of cloud platforms and technologies, facilitating scalable and innovative IT solutions.
- Optimizing data processing and analytics through advanced data warehousing techniques
- Enhanced IT connectivity and security through networking expertise.
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Drove improvements in customer satisfaction ratings through enhanced web portals and user-friendly interfaces.
- Conducted regular audits of IT systems to identify areas requiring optimization or additional security measures.
- Optimized network performance with proactive monitoring and system maintenance tasks.
- Collaborated with stakeholders to define business requirements for new technology implementations
- Introduced comprehensive training programs for end-users on new systems or software updates
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects
- Led digital transformation initiatives, driving innovation and operational excellence across the organization
- Developed cybersecurity protocols for improved data protection and reduced security breaches
- Streamlined internal communication by introducing collaboration tools for cross-functional teams
- Optimized network performance with proactive monitoring and system maintenance tasks
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans
- Managed IT budget effectively, prioritizing investments to align with strategic goals
Manager, Business Development
Standard Bank of South Africa
Johannesburg
11.2015 - 12.2020
- Production Database Maintenance: Oversaw the management, access, and visibility of Business Online production data, ensuring seamless operations.
- Risk Management: Delivered accurate, reliable, and auditable production data to facilitate informed business decisions promptly.
- Sales Reporting: Issued definitive sales reports, providing critical insights for strategic planning.
- KPI Compilation: Compiled key performance indicators for the operations department to drive performance improvement.
- Technical Mentorship: Offered technical guidance and mentorship to junior team members, fostering professional growth and skill development.
- Partnership Collaboration: Managed relationships with partners' production data teams to ensure optimal data flow and collaboration.
- Production Mailbox Oversight: Maintained the production mailbox for effective communication and issue resolution.
- Project Management: Led the Namibian Core Banking migrations as Channel Product Owner, ensuring compliance with Domestic Payment Processing standards.
- Cross-Border Reporting Implementation: Successfully implemented cross-border reporting initiatives, enhancing operational transparency.
- Regulatory Compliance: Ensured BOPCUS compliance and managed regulatory reporting in relation to the Zambian currency rebasing.
- Managed a diverse portfolio of accounts, ensuring consistent revenue generation and long-term sustainability.
- Mentored junior team members on best practices in business development, fostering a culture of continuous learning and improvement.
- Provided strategic input during product development stages to ensure alignment with customer requirements and market demand, increasing adoption rates postlaunch.
- Streamlined internal processes for increased efficiency, implementing data-driven strategies to optimize team performance.
- Increased business opportunities by identifying and cultivating relationships with prospective clients.
- Provided strategic input during product development stages to ensure alignment with customer requirements and market demand, increasing adoption rates postlaunch
- Streamlined internal processes for increased efficiency, implementing data-driven strategies to optimize team performance
- Championed innovative product offerings to stay ahead of competitors, liaising with R&D teams to bring solutions to market quickly
- Optimized lead generation efforts using CRM tools for better tracking, analysis, and prioritization of potential customers
- Drove sales growth by spearheading new market entry initiatives in untapped territories or industries
- Delivered impressive year-over-year sales growth by building a robust pipeline of prospects through networking events and trade shows
- Enhanced customer retention through excellent account management and proactive problemsolving
- Exceeded revenue targets consistently by developing tactical sales plans aligned with overarching business objectives
- Improved overall company visibility within the marketplace through effective brand positioning and thought leadership content creation
- Expanded market share by executing targeted marketing campaigns tailored to industry trends and client needs
- Closed high-value deals with key stakeholders, leveraging strong negotiation skills and persuasive communication techniques
- Conducted comprehensive market research to identify emerging trends and opportunities for future expansion or diversification efforts
- Developed compelling proposals that resonated with clients'' unique needs, showcasing the company''s value proposition in a persuasive manner
- Developed strategic partnerships for mutual growth, collaborating closely with cross-functional teams
Operations Manager, Customer Experience
Standard Bank of South Africa
Johannesburg
09.2007 - 10.2015
- Staff Management and Leadership, Performance Monitoring and Improvement, Resource Planning and Allocation, Customer Experience Enhancement, Stakeholder Communication and Collaboration.
- Led staff to drive exceptional sales performance and team growth.
- Implemented performance metrics, boosting productivity by 20%.
- Optimized resource allocation, reducing costs by 15% annually.
- Enhanced customer experience, increasing satisfaction ratings by 30%.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Initiated a successful loyalty program that contributed to higher customer retention rates
- Established effective communication channels, fostering strong relationships between team members and departments
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs
- Streamlined operations processes for increased efficiency and enhanced customer experiences
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment
- Organized quarterly town hall meetings to foster open communication among employees about company updates
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls
- Introduced new technologies to optimize operational efficiency and improve overall customer experience
- Mentored team members in developing their skills and advancing their careers within the organization
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls
Education
B.Sc. in IT(Software Engineering) - Information Technology
EDUVOS
Johannesburg, South Africa 01.2020 - Current
Skills
Languages
ENGLISH
Bilingual or Proficient (C2)
AFRIKAANS
Intermediate (B1)
ZULU
Intermediate (B1)
Accomplishments
- Collaborated with team of 30 in the development of New Business Online.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved by introducing Gantt Charts for Project Management tasks.
Software
Skype
Zoom
Microsoft Teams
X
Microsoft Excel
Google Sheets
Microsoft Office Suite
Google Docs
PowerPoint
HTML
PHP
Microsoft Access
SQL
RDBMS
XML Databases
Familiar with the Adobe Suite
Desktop Publishing
Quickbooks
Pastel
VIP
Certification
MCP - Microsoft Certified Professional
Interests
Reading
Practicing a instrument
Travelling
Spending Time with My Family
Handyman Crafts
Drivinglicense - Drivinglicensecategory
C1
Personal Information
- Date of Birth: 01/25/81
- Nationality: South African
- Marital Status: Single
- Visa Status: Approved
References
- MRS. NOMBASA HLATHI, Standard Bank of South Africa, +27nombasa.hlathi@standardbank.co.za
- MRS. NTHABISENG MOHALE, Standard Bank of South Africa, +27832502098, nthabiseng.mohale@standardbank.co.za
- RENNIE GOVENDER, Standard Bank of South Africa, rennie.govender@standardbank.co.za
Timeline
Head of Information Technology
Standard Bank of South Africa
01.2021 - 12.2022
B.Sc. in IT(Software Engineering) - Information Technology
EDUVOS
01.2020 - Current
Manager, Business Development
Standard Bank of South Africa
11.2015 - 12.2020
Operations Manager, Customer Experience
Standard Bank of South Africa
09.2007 - 10.2015
MCP - Microsoft Certified Professional
Manager, Channel Enablement
Standard Bank of South Africa
3 2023 - 2 2024
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