Summary
Overview
Work History
Education
Skills
Reading
Timeline
AdministrativeAssistant

Morongwa Seleka

Customer Services Representative
Centurion,GP

Summary

As an organized and motivated professional with a strong background in data entry, administrative support, and customer services, I am confident in my ability to contribute effectively to your team.


My experience includes accurately entering and managing data, producing detailed reports, and providing excellent reception and client-facing support-all while ensuring high standards of efficiency and professionalism. I adapt quickly to new tools and environments, and i thrive in fast-paced, deadline-driven settings.


Key highlights of my experience include:

  • Proficiency in Micro-soft Word, Excel, Outlook, and extensive hands-on with SAP, SAP CRM and sap R3.
  • Data capturing, call routing (inbound and outbound), while consistently meeting performance goals.
  • Proven ability to balance multiple tasks, manage priorities, and maintain accuracy under pressure.
  • Recognized for high performance and entrusted with training and mentoring new hires in past roles.


My commitment to accuracy, efficiency and exceptional customer care makes me a valuable asset.



Overview

3
3
years of professional experience
7
7
Languages

Work History

Customer Service Representative

Coca Cola Beverages South Africa
09.2016 - 09.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Call Centre Agent

Hollard Insurance Company Gauteng
01.2015 - 08.2016
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

New Venture Management

Soweto Diamond Academy
Soweto, South Africa
07-2025

High School Diploma -

Barolong High School
Mmabatho, South Africa
12-2009

Skills

Customer service

Reading

I am currently working towards my certificate in New Venture Management. Hoping to open an online store once done. 


I have my own transport and a valid drivers license.  


I like keeping fit and healthy, so i go to gym three or more times weekly.

I like reading novels. 

Timeline

Customer Service Representative

Coca Cola Beverages South Africa
09.2016 - 09.2017

Call Centre Agent

Hollard Insurance Company Gauteng
01.2015 - 08.2016

New Venture Management

Soweto Diamond Academy

High School Diploma -

Barolong High School
Morongwa SelekaCustomer Services Representative