Morongwa Rasekgololo
Senior Sales Consultant
Roodepoort
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Multi Skilled Senior Consultant Call Centre
African Bank
Midrand
4 2022 - Current
- Provide exceptional customer service at all touchpoints, ensuring positive and memorable experience for clients.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies
- Evaluated clients' needs and created plan of action to provide solutions
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects
Validation Assessor (Pipeline Agent)
African Bank
Midrand
11.2023 - 03.2024
- Improved credit assessment accuracy by implementing a thorough review process for loan applications
- Safeguarded sensitive client information by adhering to strict security protocols while managing electronic records and databases
- Achieved high levels of compliance through regular audits of exemption applications and adherence to established guidelines for qualification determination.
Sales Consultant Branch Network
African Bank
Midrand
07.2018 - 03.2022
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Responded to telephone and in-person requests for information
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from client promptly
- Provided sales and customer service assistance to walk-in traffic
HR Intern
Libalele Development Enterprise
Johannesburg
04.2017 - 03.2018
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews
Education
Degree - Bachelor of Commerce
Oval International Computer Education
Johanessburg 01.2014 - 01.2017
Certificate - Certificate in Customer Management in Banking
BankSeta
Johannesburg 07.2018 - 07.2019
Certificate - RE5 Regulatory Examination: Representative in all Categories of FSP's
Moonstone School of Excellence
Johannesburg 01.2021 - 01.2021
Post Graduate Diploma - Risk Management
UNISA
Pretoria 01.2021 - 01.2022
Skills
Proficient in using banking software and digital tools for account management and sales tracking
Teamwork and Collaboration
Adaptability and Flexibility
Financial product knowledge
Transaction Processing
Sales proficiency
Credit solutions guidance
References
Available upon request.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Advanced (C1)
Certification
Lending and Data Science Services and Capabilities:
Timeline
Lending and Data Science Services and Capabilities:
12-2024
Banking Financial Controls: The Effectiveness of an Internal Control System
11-2024
Transaction Fraud: Detection and Prevention
02-2024
Validation Assessor (Pipeline Agent)
African Bank
11.2023 - 03.2024
Certificate - RE5 Regulatory Examination: Representative in all Categories of FSP's
Moonstone School of Excellence
01.2021 - 01.2021
Post Graduate Diploma - Risk Management
UNISA
01.2021 - 01.2022
Certificate - Certificate in Customer Management in Banking
BankSeta
07.2018 - 07.2019
Sales Consultant Branch Network
African Bank
07.2018 - 03.2022
HR Intern
Libalele Development Enterprise
04.2017 - 03.2018
Degree - Bachelor of Commerce
Oval International Computer Education
01.2014 - 01.2017
Multi Skilled Senior Consultant Call Centre
African Bank
4 2022 - Current
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