Morongwa Nancy Mautjana
Sandton
Summary
I am highly motivated, result-oriented professional with significant experience and expertise working a changing and fast-paced environment. I am a high achiever with excellent analytical and communication skills for the identification of work and customer need. I have been continuously recognized as outstanding by senior management for the contribution towards my work. I am also well organized with the ability to complete complex assignments and work under the pressure of tight deadlines. I am seeking a position which will utilize my skills and extensive expertise in data management and collection, organized and efficient such as the Data Steward position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Collection Administrator
South African Reserve Bank
Pretoria
11.2016 - Current
- Short-term planning, work distribution schedules and weekly progress report.
- Coordinating centralized sourcing of data including collection, classification, capturing and stakeholder liaison ensuring consistent inflow of source data for the compilation of economic statistics.
- Perform administrative activities such such emailing, calling of companies and ensuring appropriate records management of source data
- Conducted surveys and documented all responses.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Uploaded or transmitted data using secure protocols.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
IT Asset Practitioner - Trainee
Business Systems and Technology Department
Pretoria
02.2015 - 10.2016
- Administration duties: I was responsible for receiving, replying and sending emails, making and receiving calls, invoicing and sending invoices to financial services department for payment
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Closely monitored procedures under direction of leadership to identify potential areas for improvement.
- Maintained status reports to keep stakeholders up-to-date on project progression.
- Liaising with external stakeholders, issuing of ICT equipment, annual verification of ICT equipment
- Compiling new processes and procedures for ICT procurement, insurance and destruction
- I was also responsible for processing insurance claims for damaged/stolen ICT equipment where I have liaised with various risk coordinators for each department and obtaining Cura reports
Administrative Clerk - Learnership
South African Reserve Bank
Pretoria
01.2014 - 01.2015
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Identified communication channels to set roadmap to distribute information.
- Controlled inventory stock levels, reordering as necessary within budget.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Arranged meetings and appointments and updated records to assist management.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Generated documents necessary for internal meetings.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Utilized productivity tools to complete tasks and improve performance.
Administrator
Mshengo Civil works
Mokopane
08.2012 - 02.2013
- I was responsible for compiling daily progress reports, grievance reports, issuing of uniform(PPE) and accounting for working equipment.
- Conducting safety measures and coordinating clock sheets as well as liaising with the staff and paying their wages.
- Aided colleagues, managers and customers through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Education
MBA - Business Administration
Management College of South Africa (Mancosa)
Durban10.2022
Postgraduate Diploma - Risk management
Management College of South Africa (Mancosa)
Durban12.2020
Bachelor of commerce Degree Financial - Financial Management
Management College of South Africa (Mancosa)
Durban12.2019
Banking And Service Advice - Banking
Milpark Business School
Pretoria12.2014
Technical Financial Accounting - Accounting
Tshwane North College
Pretoria01.2013
High School Diploma -
Waterberg High School
Mokopane12.2009
Postgraduate diploma - Risk management
R Programming for statistics and Data Science certificate - undefined
National Diploma - Technical Financial
Skills
- Effective communication skills
- Analytical and problem-solving skills
- Administrative skills
- Customer Loyalty
- Collaborative Relationships
- Document Management and Storage
- Data Compilation
- Accuracy Verification
- Administrative Management
- Data Collections
- Source Documentation
- Data Reconciliation
- Discrepancy Resolution
- Verbal and Written Communication
- MS Office
- Resourceful and Analytical
- Quality Standards
- Attention to Detail
- Strategic Planning
- Administrative and Clerical Support
- Internal and External Communications
- Continuous Improvements
- Plan Analysis and Administration
- Data Verification
Additional Information
- ID Number: 9110260732084
- Driver's license: Code 10
- Marital status: Single
Certification
- R Programming for statistics and Data Science certificate - Udemy
- Introduction to R ecosystem for analysis - University of Pretoria
Languages
English
Advanced (C1)
Northern Sotho
Bilingual or Proficient (C2)
References
- South African Reserve Bank - Economic Research and Statistics Department
Contact: 012 313 3698 or Tersa.Schmidt@resbank.co.za
- South African Reserve Bank - Business Systems and Technology (Assets)
Contact: 012 313 3221or selma.smit@resbank.co.za
Timeline
Data Collection Administrator
South African Reserve Bank
11.2016 - Current
IT Asset Practitioner - Trainee
Business Systems and Technology Department
02.2015 - 10.2016
Administrative Clerk - Learnership
South African Reserve Bank
01.2014 - 01.2015
Administrator
Mshengo Civil works
08.2012 - 02.2013
MBA - Business Administration
Management College of South Africa (Mancosa)
Postgraduate Diploma - Risk management
Management College of South Africa (Mancosa)
Bachelor of commerce Degree Financial - Financial Management
Management College of South Africa (Mancosa)
Banking And Service Advice - Banking
Milpark Business School
Technical Financial Accounting - Accounting
Tshwane North College
High School Diploma -
Waterberg High School