Morongwa Masilompana
Customer Service Representative
PRETORIA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alteram - Unemployment Insurance Fund (UIF)
06.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Events and Marketing Assistant (Part-time)
Mograce Decor and Catering
PRETORIA
01.2020 - Current
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Updated spreadsheets with statistical, financial and non-financial information.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Assisted with budget tracking and expense reporting, ensuring marketing activities remained within financial constraints.
- Managed website content updates, keeping information fresh and relevant for users.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
HR Intern
Profection Enterprise
PRETORIA
05.2023 - 07.2023
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Assisted in organizing company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Answered phone and performed clerical duties to assist human resources department.
- Worked with HR team to coordinate company events.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Office Administrator
Villa Liza Secondary School
PRETORIA
05.2018 - 05.2021
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
Education
Accounting Science Certificate - Accounting Science
University of South Africa (UNISA)
Pretoria, South Africa01.2024
Human Resources Management N6 - Accounting Science
Ekurhuleni East TVET College
Johannesburg, South Africa01.2018
Matric Certificate - Matric Certificate
Hammanskraal Secondary School
Pretoria, South Africa01.2014
Bachelor of Internal Auditing - Accounting
University of South Africa
Pretoria, South Africa 04.2001 -
Skills
Customer service
Digital marketing
Social media marketing
Flexible and adaptable
Data entry
Scheduling
Business communications
Team collaboration
Relationship building
Customer engagement
Records coordination
Meeting preparation
Document proofreading
Data management
Office administration
Document management
Punctual and reliable
Certification
Code C1 Driver’s License
References
- Thulani, Ndlovu, Team Lead, 069 165 7479, Alteram (UIF)
- Makala, Mate, Colleague, 084 703 1547, Alteram
- Primdee, Vengatsammy, Supervisor, 079 361 4498, Villa Liza Secondary School
- Grace, Masilompana, 072 974 4327, Mograce Decor and Catering
Timeline
HR Intern
Profection Enterprise
05.2023 - 07.2023
Customer Service Representative
Alteram - Unemployment Insurance Fund (UIF)
06.2021 - Current
Events and Marketing Assistant (Part-time)
Mograce Decor and Catering
01.2020 - Current
Office Administrator
Villa Liza Secondary School
05.2018 - 05.2021
Bachelor of Internal Auditing - Accounting
University of South Africa
04.2001 -
Accounting Science Certificate - Accounting Science
University of South Africa (UNISA)
Human Resources Management N6 - Accounting Science
Ekurhuleni East TVET College
Matric Certificate - Matric Certificate
Hammanskraal Secondary School