Morongoa Hellen Mokgoshi
HUMAN RESOURCES MANAGER
Johannesburg South
Summary
I am a seasoned HR Professional with B. Social Science degree (Industrial Psychology), an Honours degree in Industrial Relations and a Masters Post Graduate Diploma in HR Management as well as Master of Business Administration (MBA) from Mancosa. I have over 18 years’ experience in the HR field with a generalist focus/ however strong focus on HR Strategy, Talent Management, Performance Management, Employee Relations – at all levels up to CCMA (Conciliation and Arbitration), Employee Wellness, Change Management and not to mention HR Policies, procedures, processes, systems, reporting, payroll and administration.
Overview
23
23
years of professional experience
2021
2021
years of post-secondary education
Work History
Senior HR Business Partner
Growthpoint Properties
09.2022 - 12.2024
- Collaborate with business leaders to align HR strategies with business objectives
- Design and implement HR policies and procedures to ensure compliance with applicable laws and regulations
- Support recruitment efforts by identifying staffing needs, developing job descriptions, and participating in the interview process
- Develop and implement employee retention strategies to improve employee engagement and reduce turnover
- Develop and implement employee training and development programs
- Responsible for auditing performance appraisals, coaching managers and employees, and collating annual bonuses and increases
- Manage employee relations issues and provide guidance to managers
- Attend to employee relations issues at the CCMA
- Ensure employee benefits and compensation plans are competitive and in line with industry standards
- Monitor and report HR metrics to evaluate the effectiveness of HR initiatives
- Enhanced operational efficiency and cost-effectiveness through streamlined HR processes.
- Drove effective talent acquisition by optimizing workforce planning through data-driven insights.
- Engaged with executives to align human resources initiatives with company-wide strategic aims.
- Ensured compliance with employment regulations, effectively minimizing potential legal liabilities.
- Enhanced employee engagement by fostering relationships with management through open communication and regular feedback.
- Designed attractive compensation and benefits structures to secure top-tier industry professionals.
- Championed initiatives for workplace safety, significantly decreasing job site accidents and injuries.
- Drove significant improvements in employee engagement by implementing forward-thinking HR strategies.
- Handled delicate employee relations matters, promoting a constructive work environment for everyone.
- Assessed human resource metrics to uncover trends and inform ongoing strategic initiatives.
- Drove accountability and goal achievement through the implementation of effective performance management systems.
- Drove impactful corporate social responsibility efforts, enhancing community vitality and strengthening the company's public image.
- Cultivated a stronger organizational culture by implementing effective diversity and inclusion practices.
- Effective communication techniques significantly improved levels of employee satisfaction.
- Facilitated seamless recruitment and onboarding to ensure effective integration of new hires.
- Conducted thorough exit interviews, revealing critical insights for enhancing employee retention and satisfaction.
- Facilitated continuous improvement in business objectives by conducting targeted HR training initiatives.
Human Resources Officer
Compass Insurance Company Limited
07.2014 - 01.2022
- Ensuring effective HR Strategy in the organisation
- Providing overall leadership and guidance in talent acquisition, career development, succession planning, retention, training and leadership development
- Manage payroll process monthly
- Appropriate management of issues of grievances and misconduct and ensuring adherence to company’s code of conduct
- Drive the performance management process by ensuring all employees have signed performance agreements, complete performance reviews and have personal developmental plans
- Assist employees in finding appropriate training when required and keep accurate and updated database of all training attended
- Complete and submit the relevant regulatory reports (i.e., WSP/ATR, Employment Equity and other ad hoc reports)
- Manage the employee assistance programme, organize wellness days and compile reports
- Facilitated the seamless transition of new hires into the organizational culture through enhanced onboarding processes.
- Guided management in addressing employee disputes, disciplinary issues, and workplace challenges.
- Streamlined employee placements to enhance operational efficiency and improve administrative coordination.
- Reviewed documents and coordinated hiring processes for promotions and lateral transfers.
- Minimized employee turnover through conflict mediation, concern resolution, and staff support initiatives.
- Ensured compliance with privacy standards while maintaining accurate personnel records.
- Enhanced employee satisfaction through strategic implementation of HR procedures and policies.
- Enhanced HR compliance by supervising job interviews and conducting thorough exit surveys.
- Streamlined the onboarding experience by implementing rigorous background checks and reference screenings.
- Facilitated improved workflows and employee satisfaction through effective manager-employee communication coordination.
Human Resources Manager
Proactive Health Solutions (Pty) Ltd
01.2011 - 01.2014
- Manage and assist all departments in the full process of recruitment and selection at all levels through the implementation of recruitment and selection policies and procedures
- Facilitate all ER related issues including discussion and dispute resolution as well as management of disciplinary cases and ensure that grievances are followed up and resolved timeously
- Development, implementation and maintenance of Human Resources policies and procedures
- Monitor, track and follow–up to ensure all staff have up to date and signed performance agreements with clearly defined KPA’s, KPI’s, measurements and personal development plans
- Ensure implementation of training and development strategy by conducting training needs analysis and ensure that critical training needs are identified and addressed
- Professionally addressed employee relations, resolving conflicts while ensuring confidentiality.
- Resolved employee claims effectively, focusing on performance and harassment-related challenges.
- Facilitated effective dialogue between employees and management through regular interactive sessions.
- Worked alongside executive leadership to integrate HR initiatives with business objectives.
- Empowered new hires through targeted training sessions, resulting in improved job performance and knowledge.
- Optimized HR record-keeping practices to ensure compliance and facilitate efficient data access.
- Enhanced employee capabilities through customized performance management systems that provide continuous feedback and learning opportunities.
- Inspired staff by organizing special events, implementing incentive programs, and providing constructive feedback.
- Facilitated swift claims processing and accurate enrollment through effective management of benefits administration.
- Drove employee retention through the implementation of effective talent management and a supportive environment.
- Drove collaboration by conducting staff orientation and training programs effectively.
Human Resources Manager
NEMISA (National Electronic Media Institute of SA)
01.2008 - 01.2011
- Developed, implemented and rolled out comprehensive HR policies and procedures
- Facilitated cross-departmental meetings to ensure coherent change messaging and stakeholder alignment
- Developed and implemented Role formation of diversity and inclusion/transformation
- Responsible for developing compensation and benefit programs to create a culture of service excellence
- Align job description to compensation grades, levels, ranges
- Drive ongoing compensation analysis with review and audit of job descriptions, write and/or rewrite job descriptions to align with position responsibilities and to meet Company requirements
- Manage the review, development, and implementation of recruitment and selection procedures
- Partner with management to conduct job evaluations and make recommendations for appropriate salary grades using external and internal data
- Implement performance management initiatives and processes across the business
- Coordinate training programs
- Developed and conducted appropriate interventions such as Partnering, team building, conflict resolution, and strategic planning for the purpose of positively affecting the level of trust within the organisation, the effectiveness and efficiency of processes, and to ensure that the organisation policies and procedures support the notion of trust
- Manage and facilitate Industrial Relations matters
- Prepare and submit accurate and timeous input of monthly Payroll data
Human Resources Generalist
Konrad Adenauer Stiftung
04.2002 - 03.2008
- Recruitment and Selection
- Payroll Management and reporting
- Performance Management
- Enhanced talent identification through effective new-hire orientation and strategic recruiting efforts.
- Interpreted and addressed human resources inquiries to streamline the administration of policies and programs.
- Facilitated effective resolution of performance-related conflicts through strategic staff engagement.
Education
MBA -
Management College of Southern Africa (MANCOSA)
Masters Diploma - Human Resource Management
University of Johannesburg
Honours Degree - Industrial Relations
University of KwaZulu- Natal
B. Social Science Degree - Industrial Psychology
University of KwaZulu- Natal
Senior Certificate - undefined
Makgoka High School
Skills
- Assertiveness
- Emotional Intelligence
- Corporate Governance
- Risk Management
- Finance for Non-Financial Managers
- Payroll Management
- Payroll Reconciliation
- Procurement
- Supply Chain Management
- Project Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Pastel Payroll
- Sage VIP Premier Payroll
- Sage 300
- PaySpace
- SmartHR
- Docuware Payments
Softskillstraining
- Essential Assertiveness
- Popia Training
- Productivity Outlook
- Coaching on Emotional Intelligence
- Introduction to Corporate Governance and Risk Management
- Finance for Non-Financial Managers
- Payroll Manager
- Payroll Reconciliation
- Procurement & Supply Chain Management
- Project Management
Timeline
Senior HR Business Partner
Growthpoint Properties
09.2022 - 12.2024
Human Resources Officer
Compass Insurance Company Limited
07.2014 - 01.2022
Human Resources Manager
Proactive Health Solutions (Pty) Ltd
01.2011 - 01.2014
Human Resources Manager
NEMISA (National Electronic Media Institute of SA)
01.2008 - 01.2011
Human Resources Generalist
Konrad Adenauer Stiftung
04.2002 - 03.2008
Masters Diploma - Human Resource Management
University of Johannesburg
Honours Degree - Industrial Relations
University of KwaZulu- Natal
B. Social Science Degree - Industrial Psychology
University of KwaZulu- Natal
Senior Certificate - undefined
Makgoka High School
MBA -
Management College of Southern Africa (MANCOSA)
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