Millian Ruzengwe
Receptionist
Parktown
Summary
A passionate, self-motivated, hospitality lady professional with great experience in many aspects of hotel and catering management. Able to use own initiative and work as part of team to achieve set department and organizational objectives and targets. I am to communicate at all levels within an organization
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Reservations role.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Sunnyside Park hotel
Parktown
01.2015 - Current
- Check in and out of guests using PMS called Opera
- Room allocations
- Answering of a busy Samsung switchboard
- Ensuring pit checks done timeously
- Wake up calls done timeously
- Maintenance walk about and report issues to maintenance report
- Make reservations for guests telephonically, email
- Ensuring guest expectations are met and exceeded
- To register the guest, ensuring that necessary details are obtained ie Name in Full, Address, Contact details, whether it's a company or individual booking, special rate, vip guest and payment details
- Managing guest complaints and queries
- Ensuring banking is completed daily and dropped in drop safe at the end of every shift
Switchboard Operator
Sunnyside Park hotel
Parktown
06.2014 - 01.2015
- Operate communication system, such as telephone, switchboard
- Answering incoming calls, greeting callers providing basic information, transferring calls and taking messages
- All reservations queries
- Updating and merging of guest's profile
Hostess/Cashier
Sunnyside Park hotel
Parktown
01.2012 - 06.2014
- Meeting and greeting guest as they come to the restaurant
- Taking orders from room service and delivering them
- Create and maintain relationships with guests
- Assist guests with queries or complaints and resolve them
- Preparing guest bills and taking payments
- Also ensuring that policy and procedures of company are followed
- Making our guests aware of promotions and special events
- Enforce and comply with Health and Safety Programmes
Education
Matriculation -
GCE LEVEL IN ZIMBABWE
Skills
- Opera User
- Micros
- Ms Word
- Microsoft Excell
- Microsoft Outlook
Time management
Telephone etiquette
Oral and writing communication
Hospitality services
Problem-solving skills
Meeting scheduling
Telephone - Cell
0846984444
Education And Qualification - Matriculation
GCE LEVEL IN ZIMBABWE (matric)
Timeline
Front Desk Receptionist
Sunnyside Park hotel
01.2015 - Current
Switchboard Operator
Sunnyside Park hotel
06.2014 - 01.2015
Hostess/Cashier
Sunnyside Park hotel
01.2012 - 06.2014
Matriculation -
GCE LEVEL IN ZIMBABWE
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