Moreen Nokuzola Msebenzi
Correctional Officer
Kimberley,NC
Summary
Case Management Supervisor leading offender case reviews of 81+ offender case files per month, chairing 4–8 case review meetings per month, rehabilitation plans, and staff supervision in a correctional unit. Coordinates compliance, report writing, conflict resolution, and 5–10 unit resources to keep case files accurate and rehabilitation activities on schedule. Supports safe custody and improved case file compliance through structured review meetings and disciplined case management.
Overview
6
6
Languages
1
1
Certification
28
28
years of professional experience
Work History
Case Management Supervisor
Department of Correctional Services
01.2025 - Current
- Supervise case officers and manage case management process.
- Review and approve offender case files and rehabilitation plans.
- Chair Case review Team meetings.
- Manage unit resources including staff,finances,and assets.
- Ensure safe custody and rehabilitation of offenders.
- Handle offender complaints and conflict resolution within the unit.
- Ensure compliance with departmental policies and procedures.
- Key achievement:
- Supervising case management process and improving case file compliance and reporting within the unit.
Female Unit (acting Unit Manager)
Department of Correctional Services
01.2025 - 01.2026
- Implemented Unit management principles.
- Provided infrastructural needs to enhance implementation of unit management principles.
- Managed and allocated personnel to specific roles.
- Managed case files and safe custody.
- Facilitated offender induction.
- Managed performance information.
- Managed finance,human resources and assets.
Case Officer / Security Officer
Department of Correctional Services
01.2019 - 01.2025
- Conduct offender assessments and update case files
- Managed offender admissions,inductions,and rehabilitation tracking.
- Maintained discipline,security,and offender welfare in unit.
- Compiled monthly statistics and reports.
Presiding Officer (Election Period Contract)
Independent Electoral Commission
01.2009 - 01.2024
- Manage voting station operations.
- Supervise staff and resolve voter disputes.
- Manage election reporting and reconciliation of results.
- Key achievement:
- Successfully managed voting stations and staff during elections.
Supervisor External Custody
Department of Correctional Services
01.2013 - 01.2015
- Supervise officials responsible for escorting offenders to courts and hospitals.
- Manage unit budget and financial controls.
- Compile duty rosters and supervised staff performance.
- Advice management on security risks and solutions.
- Key Achievement:
- Manage escort operations and staff scheduling ensuring safe and efficient offender movement.
Supervisor K8/K9
Department of Correctional Services
01.2010 - 01.2013
- Supervised staff and manage daily unit operations.
- Manage unit finances,assets,and offender rehabilitation programes.
- Mentored and assessed staff performance.
Community Corrections (Relieve Supervisor)
Department of Correctional Services
01.2007 - 01.2010
- Checked files of parolees and probationers.
- Check admission and release dates for parolees and probationers..
- Managed and allocate personnel to specific roles.
- Visit satellite offices and community service centres / institutions.
- Determined conditions for house arrest.
- Ensured monitoring and evaluation of the correctional plan is implemented.
Parole Officer
Department of Correctional Services
01.2006 - 01.2010
- Supervised parolees and probationers in the community.
- Conduct assessments and compile reports for parole board and court decisions.
- Managed community corrections cases and compliance monitoring.
- Managed day parolees.
Case Management Administration Clerk.
Department of Correctional Service
01.2004 - 01.2006
- Admitted offenders to the centre.
- Handled classified information.
- Captured admission data on computer and manually and issued cards.
- Opened case files of newly sentenced offenders.
- Handled offender cash.
Religious Clerk /
Department of Correctional Services
01.2002 - 01.2004
- Handled religious complaints and referred.
- Made recommendations for religious workers appointments.
Case Management Committee Clerk
Department of Correctional Services
01.1999 - 01.2002
- Send out notices and took minutes for sittings and diarised next sitting date.
- Prepared profiles for parole board sittings
- Calculated and verified release dates of offenders
- Assessed and classified new admissions.
Student
Department of Correctional Services
01.1999 - 01.1999
- Safe keeping of offenders.
- Mend gates.
- Escort offenders within the centre and outside the centre.
Basic Training
Department of Correctional Services
01.1999 - 01.1999
- Fitness and firearm training.
- Theory of Correctional Services Manual.
- Handling of Tonfa.
Education
Bachelor of Business Administration - Project Management
STADIO
Krugersdorp01-2026
Diploma in Management - Public Sector Management
Southern Business School
Krugersdorp, South Africa09-2018
Senior Certificate -
Tshireleco Secondary School
Kimberley, South Africa04-1996
Skills
Case management
Offender assessments
Rehabilitation plan review
Report writing
Case review coordination
Staff supervision and leadership
Budget management
Conflict resolution
Policy implementation
Risk management
Strategic planning
Change management
Operational audits
Governance reporting
Labor relations
Disciplinary hearings
Succession planning
Certification
VOD Facilitator : 2025, Nyukela Public Services SMS Pre-entry Program: 2020, Firearm : 2007, Occupational Health : 2007, Conflict Resolution : 2006, Minute Taking : 2005, Unit Management : 2003, Introduction to Computers : 2002, Correctional Services : Basic Training 1999
Timeline
Case Management Supervisor
Department of Correctional Services
01.2025 - Current
Female Unit (acting Unit Manager)
Department of Correctional Services
01.2025 - 01.2026
Case Officer / Security Officer
Department of Correctional Services
01.2019 - 01.2025
Supervisor External Custody
Department of Correctional Services
01.2013 - 01.2015
Supervisor K8/K9
Department of Correctional Services
01.2010 - 01.2013
Presiding Officer (Election Period Contract)
Independent Electoral Commission
01.2009 - 01.2024
Community Corrections (Relieve Supervisor)
Department of Correctional Services
01.2007 - 01.2010
Parole Officer
Department of Correctional Services
01.2006 - 01.2010
Case Management Administration Clerk.
Department of Correctional Service
01.2004 - 01.2006
Religious Clerk /
Department of Correctional Services
01.2002 - 01.2004
Case Management Committee Clerk
Department of Correctional Services
01.1999 - 01.2002
Student
Department of Correctional Services
01.1999 - 01.1999
Basic Training
Department of Correctional Services
01.1999 - 01.1999
Bachelor of Business Administration - Project Management
STADIO
Diploma in Management - Public Sector Management
Southern Business School
Senior Certificate -
Tshireleco Secondary School