Moreen Mpamukama
Kampala
Summary
Results-oriented Key Account Manager with a Bachelor’s degree in Mass Communication and over five years of experience in e-commerce. Skilled in training, vendor engagement, and digital marketing, with a strong background in incubation and acquisition. Proven ability to develop and implement strategies that drive business growth, enhance account performance, and exceed targets. Experienced in building positive relationships with clients and teams while leveraging multimedia content creation and negotiation expertise to deliver value and foster long-term partnerships.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Jumia Uganda
Kampala
07.2024 - Current
- Developing and implementing tailored growth strategies for key vendors to meet sales targets
- Monitoring and analyzing key metrics such as GMV, page views, and order volume to identify trends and opportunities
- Collaborating with vendors to enhance their product offerings and ensure stock availability
- Resolving vendor issues promptly, including warranty updates, and payment adjustments.
- Coordinating campaigns, pitching promotional opportunities, and managing churn to maximize vendor success.
- Increased product sales through targeted marketing campaigns.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
Seller Engagement and Training Manager
Jumia Uganda
Kampala
01.2021 - 06.2024
- Created and managed engaging online training materials and updated website content on the Jumia Vendor Website. Enhanced brand visibility through consistent updates across social media platforms, including YouTube, WhatsApp, and Facebook.
- Designed, scheduled, and conducted comprehensive online and offline training sessions for vendors and employees. Developed educational materials, such as manuals, guides, and multimedia aids, tailored to professional development and onboarding.
- Launched promotional campaigns, negotiated deal prices, and collaborated with vendors to maximize campaign participation and results.
- Drafted and disseminated critical communications to clients and partners using platforms like MailChimp and MoEngage, ensuring timely and clear messaging.
- Proactively identified and resolved vendor challenges, delivering quick resolutions to maintain satisfaction and performance.
- Partnered with senior leadership to align training and engagement strategies with organizational goals, providing regular updates and actionable insights.
- Developed and implemented strategies for vendor onboarding, training, and performance evaluation to drive engagement and retention.
Acquisition and Incubation Associate
Jumia Uganda
Kampala
02.2019 - 01.2021
- Acquire and incubate key target sellers in line with Jumia's long-term strategic plan
- Managing new vendors' accounts
- Recommending prospective vendors for contract signing with Jumia management
- Conducting market research for on-demand products and identifying potential vendors of such products
- Conducting training for Jumia vendors on how to use their Jumia shops and receive orders
- Liaising with Jumia vendors to ensure timely processing and delivery of customer orders
- Working with online vendors to create product catalogs and product specification outlines
- Ensure overall sales targets are met through planning, forecasting, marketing, and collaboration with internal team
Customer Service Intern
Jumia Uganda
Kampala
07.2018 - 01.2019
- Handling outbound and inbound customer calls
- Processing orders and returns for customers
- Handling escalations: Escalate unresolved issues/matters to supervisors or specialized departments to ensure timely resolution
- Providing product and service information
- Resolving customer issues
Manager
Spicy Oak Restaurant & Lounge
Kampala
08.2017 - 02.2018
- Managing staff, monitoring performance, and maintaining positive client relationships
- Train new team members in key competencies, especially customer service
- Communicate with, and update clients on new opportunities and promotions
- Work with staff to ensure that sales targets are achieved
- Secured partnerships with suppliers and increased the lounge's credit lines which reduced stockouts for some essential on-demand products
News Writer Intern
Gold Cast Media
Kampala
06.2016 - 10.2016
- Interviewed sources, contacts and leads to gather information for stories.
- Discussed issues with editors to establish priorities or positions.
- Researched and analyzed background information related to stories to provide complete and accurate information.
- Edited, proofread and rewrote content for clarity and brevity.
- Collaborated with editors, producers and other staff members in the development of stories.
- Worked closely with photographers to coordinate visuals for news stories.
Education
Bachelor - Mass Communication
Kampala International University
Kampala11.2017
Skills
- Email marketing: MailChimp & MoEngage
- Web management: WordPress
- Social Media Management: Facebook, YouTube, Twitter, Instagram
- Digital Marketing
- Design and content creation: Canva
- Relationship Management
- Inter-department collaboration
- Written and oral communication
- Public speaking
- Negotiation expertise
- Account performance analysis
- Issue resolution
- Account acquisition and retention
- Multimedia content creation
- Key account management
- Virtual training
Hobbies and Interests
- Reading Fiction Novels
- Creative: Writing Poetry
- Volunteer work: A Rotarian at RC Muyenga Tankhill
- Leadership Role: Director of Public Relations / Image of Rotary at RC Muyenga Tankhill
- Sports & Fitness - Mixed Martial Arts
References
- Rogers Atukunda, Chief Editor edge.ug, rarrigz@gmail.com, +256 784 873420
- Edward Serucaca Jrn, Civil Rights Attorney, serucaca@gmail.com, +256 772 484 504, +211-928-282-090
- Mark Ssozi, Head of seller management Jumia Uganda, mark.ssozi@jumia.com, +256 756 661069
Timeline
Key Account Manager
Jumia Uganda
07.2024 - Current
Seller Engagement and Training Manager
Jumia Uganda
01.2021 - 06.2024
Acquisition and Incubation Associate
Jumia Uganda
02.2019 - 01.2021
Customer Service Intern
Jumia Uganda
07.2018 - 01.2019
Manager
Spicy Oak Restaurant & Lounge
08.2017 - 02.2018
News Writer Intern
Gold Cast Media
06.2016 - 10.2016
Bachelor - Mass Communication
Kampala International University
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