Morare Julia Masekela
Krugersdorp
Summary
Successful Network Engineer with 4years experience in a larger scale telecoms industries. Implement high measures to endure the network accuracy and smooth operations. Innovative individual with robust monitoring and reporting expertise. Passionate about networking and sustainable infrastructure. Adept at diagnostics and issues resolution. Highly skilled in technical support which includes active directory and MS exchange.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NOC ENGINEER
ZTE SOUTH AFICA
02.2024 - Current
- Led NOC operations, including hotline and monitoring
- Analysed project KPIs and SLAs, identifying issues and formulating improvement measures
- Oversee network faults, supervise fault resolution and escalate concerns
- Conducted preventive network maintenance and resolved issues remotely
- Formulated and implemented network change plans
- Liaised with customers and third parties
- Worked flexible shifts including nights, weekends and public holidays
- Troubleshooted Nokia, Ericsson, Huawei equipment (RAN and TX)
- Managed incident response for network outages, coordinating with technical teams to restore services swiftly and efficiently.
NOC ANALYST
IHS South Africa
01.2023 - 12.2023
- Prepared and maintained NOC performance reports, including daily trouble ticket summaries
- Maintained historical performance data for future planning and forecasting
- Analysed NOC reports and created problem management reports focusing on fault trends
- Liaised with NOC team for internal change requests following telecom operator's change management policy
- Collaborated with internal and external technical teams to update operational instructions
- Implemented all NOC processes and procedures
- Applied network management tools to address customer queries effectively
- Delivered high-quality updates to customers regularly
- Worked on rotational shifts including nights, weekends and public holidays
- Enhanced working relationships by participating in team-building activities.
NOC Engineer
Rain
04.2021 - 12.2022
- Monitored and analyzed security threats with various tools
- Utilized network management tools to address CEC customer queries
- Investigated first line incidents to identify root causes and resolve problems
- Managed SLA breaches and RCA with third-party vendors, liaising effectively
- Developed SOP for troubleshooting incidents and escalation matrix
- Delivered timely and effective customer communications to ensure awareness and satisfaction
- Resolved incidents and requests efficiently in fast-paced environment
- Worked rotational shifts, including nights, weekends and public holidays
- Collaborated with departments on diverse projects as needed
- Prepared shift handover reports and participated in improvement meetings with team and management
- Specialized in network classification and topology for DWDM systems
Education
Diploma of Higher Education - SOFTWARE DEVELOPMENT
BELGIUM CAMPUS ITVERSITY
2022
Skills
- Active Directory
- Microsoft Exchange
- Help Desk
- Wireless networking
- TDS Technologies
Certification
- AWS CERTIFIED CLOUD PRACTITIONER
Timeline
NOC ENGINEER
ZTE SOUTH AFICA
02.2024 - Current
NOC ANALYST
IHS South Africa
01.2023 - 12.2023
NOC Engineer
Rain
04.2021 - 12.2022
Diploma of Higher Education - SOFTWARE DEVELOPMENT
BELGIUM CAMPUS ITVERSITY
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