Results-driven warehouse and customer support professional with over 10 years of experience in customer service, warehouse operations, stock control, and logistics support. Experienced in receiving, picking, packing, dispatching, inventory control, resolving customer queries, and handling claims.
Hi, I’m
Moral Mathebula
Midrand
Summary
Overview
1
Certification
14
years of professional experience
Work History
Takealot.comJohannesburg
Seller Support Specialist - Marketplace
03.2019 - 12.2025
Job overview
- Providing first-line support to sellers via email and internal support systems, resolving issues related to listings, orders, payments, returns, and account health.
- Investigating and troubleshooting complex seller concerns in collaboration with cross-functional teams, including Operations, Finance, and Logistics.
- Educating sellers on platform policies, tools, and best practices to help optimise their performance and compliance.
- Monitoring key performance indicators and proactively identifying opportunities to improve seller satisfaction and reduce support tickets.
- Documenting support trends and contributing to the development of internal knowledge bases and process improvements.
- This role sharpened my problem-solving, proactive, communication, and customer service skills and gave me valuable experience in e-commerce operations and seller relationship management.
Takealot Distribution CentreJohannesburg
DC Assistant / 5S Coordinator & Safety Representative
06.2015 - 03.2019
Job overview
- Performed end-to-end warehouse tasks including receiving, picking, packing, checking and dispatching of stock.
- Conducted quality and quantity checks on incoming goods to ensure accuracy and condition of stock.
- Managed inbound and outbound stock movements using warehouse management systems and established procedures.
- Coordinated with suppliers and transport teams to support on-time deliveries and collections.
- Maintained strict compliance with standard operating procedures (SOPs) and workplace safety standards.
- Supported hazard identification activities and contributed to continuous improvements in warehouse safety practices.
Dynamic Labour SolutionJohannesburg
Checker
09.2011 - 06.2015
Job overview
- Received and verified incoming stock against order requirements, checking SKU, quantity and product condition.
- Sorted, organised and stored inventory on shelves to maintain orderly and accessible stock areas.
- Prepared goods for dispatch, ensuring accurate order picking, packing and labelling in line with order specifications.
- Assisted with inventory control activities and general warehouse organisation to support efficient operations.
- Operated forklift and reach truck to stack large bulk products and assist with safe loading and offloading of goods.
Education
IQ Academy
NVQ Level 5 from Business Management
01-2025
University Overview
Lamulelani High School
Matric from Grade 12
01-2007
University Overview
Skills
- Customer service orientation
- Excellent verbal and written communication skills
- Strong prioritisation and time management
- Strong stakeholder and Partner Management
- Data Analysis and Reporting
- Dispute and Conflict Resolution
- Inventory Control and Cycle Counting
- Order Fulfilment and Dispatch
- Emotional Intelligence
- Adaptability and Resilience
- Leadership
- Problem-solving
- Attention to detail
Certification
- Forklift
- Reach truck
- Evacuation coordinator
Driver's license
Driver's license
Code 10 driver's licence
References
References
- Bevan Fortune, 0716868317, bevan.fortune@takealot.com
- Alias Madisha, 065 120 4570, Elias.Madisha@valuelogistics.com
- Phendla Phendla, 081 270 1069, Phendla.Phendla@takealot.com
Disclaimer
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Timeline
Seller Support Specialist - Marketplace
Takealot.com
03.2019 - 12.2025
DC Assistant / 5S Coordinator & Safety Representative
Takealot Distribution Centre
06.2015 - 03.2019
Checker
Dynamic Labour Solution
09.2011 - 06.2015
IQ Academy
NVQ Level 5 from Business Management
Lamulelani High School
Matric from Grade 12