Morake Cecil Leteane
Odendaalsrus
Summary
Dynamic professional with a proven track record within different government structures, excelling in customer support and data management. Skilled in administrative coordination, I effectively resolved operational discrepancies and enhanced work-flow efficiency. Recognized for strong problem-solving abilities whilst fostering positive client relationships and driving workplace engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Municipal Meter Reader
Department of Local Government
06.2022 - 09.2025
- Conducted accurate meter readings to ensure precise billing for residential and commercial customers.
- Documented findings and discrepancies in meter readings for review and resolution.
- Learned safety protocols and operational procedures to maintain compliance during fieldwork.
- Assisted in maintaining records of meter installations, replacements, and repairs for inventory management.
- Engaged with customers to address inquiries related to meter readings and billing issues.
- Reported malfunctioning meters promptly to ensure timely maintenance, service continuity and enhance operational efficiency.
- Supported efficient route planning with thorough documentation of meter locations and access points.
General Assistant
Department of Sports, Art, Culture & Recreation
01.2020 - 11.2021
- Assisted in implementing various departmental programmes and transformation policies to enhance collaboration within sporting and recreational structures.
- Developed schedules for team members, optimizing resource allocation, workflow and productivity.
- Established and maintained good relations with sport federations, councils, and academies so as to help facilitate capacity building initiatives.
- Co-ordinated and managed recreational activities with other sports stakeholders to foster participation and inclusivity.
- Upheld organizational standards by maintaining accurate records of operational transactions, sporting activities and inventory management.
- Conducted Coaching-Education in different sporting codes to enable talent identification and skills management.
Sports Officer
New Horizon College
01.2018 - 11.2018
- Developed and implemented sports programs to enhance community engagement and participation.
- Coordinated logistics for athletic events and cultivated partnerships with other local schools to promote youth sports initiatives.
- Enhanced communication strategies within teams, improving collaboration and operational efficiency.
- Managed scheduling of practices and competitions, ensuring minimal conflicts between various teams and departments.
- Worked closely with academic advisors to ensure student-athletes maintained appropriate academic progress alongside their sport commitments.
Sales Representative
OK Furnitures
02.2016 - 01.2017
- Developed and maintained strong client relationships to drive sales growth.
- Collaborated with marketing team to create targeted promotional campaigns.
- Conducted market research to identify new business opportunities and trends.
- Provided product knowledge training to new staff, enhancing team performance.
- Analyzed sales data to forecast trends and inform strategic decisions.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Activity Officer
G4S Correctional Services
03.2014 - 10.2014
- Managed scheduling and logistics for meetings, ensuring optimal use of resources and time.
- Assisted with administrative duties, data capturing and record keeping of inmate documents.
- Developed and implemented tailored inmate programs to enhance participation and satisfaction.
- Provided formal development courses to inmates and assessed their interest in sport and recreational activities.
Call Centre Operator
Ramothello & Tsotetsi Attorneys
05.2008 - 02.2014
- Managed inbound and outbound calls, addressing client service issues and providing accurate information.
- Trained new operators on call handling protocols and company policies to enhance team performance.
- Compiled and maintained detailed records of customer profiles, streamlining administrative efforts between various case files.
- Assisted in administrative duties by facilitating client meetings and liaising with the account's department on client profile (i.e. debt collection, court date notification etc.)
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Conducted quality assurance reviews on calls, identifying areas for improvement in communication techniques.
Education
National Diploma - Sports Management
Central University Of Technology
Bloemfontein12-2008
Diploma - Sports Management
Boston Business College
Welkom12-2004
High School Diploma -
Rearabetswe High School
Odendaalsrus, South Africa12-2001
Skills
- Code 10 Drivers Licence
- Customer Support Services
- Problem-solving Skills
- Data Entry & Coordination
- Sports Management
- Interpersonal Communication Skills
Certification
- [Breaking Barriers To Entry Into Public Service], [National School Of Governance] - [2018]
Languages
English
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Isizulu
Intermediate (B1)
Timeline
Municipal Meter Reader
Department of Local Government
06.2022 - 09.2025
General Assistant
Department of Sports, Art, Culture & Recreation
01.2020 - 11.2021
Sports Officer
New Horizon College
01.2018 - 11.2018
Sales Representative
OK Furnitures
02.2016 - 01.2017
Activity Officer
G4S Correctional Services
03.2014 - 10.2014
Call Centre Operator
Ramothello & Tsotetsi Attorneys
05.2008 - 02.2014
National Diploma - Sports Management
Central University Of Technology
Diploma - Sports Management
Boston Business College
High School Diploma -
Rearabetswe High School
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