Morakane Jacqueline Moloi
Office Manager
Vanderbijlpark
Summary
Dynamic Office Manager at Sedibeng District Municipality with a proven track record in enhancing operational efficiency through effective scheduling and document management. Skilled in administrative support and relationship building, I successfully implemented an inventory system that improved supply tracking, contributing to a more organized workplace.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Office Manager
Sedibeng District Municipality
09.2015 - Current
- Coordinated office operations to ensure efficient workflow and timely completion of tasks.
- Managed scheduling and calendar activities for executive leadership, optimizing time management.
- Implemented inventory management system, enhancing tracking and organization of office supplies.
- Developed and maintained filing systems, improving document retrieval and storage efficiency.
- Facilitated communication between departments, enhancing collaboration and project alignment.
- Oversaw budget tracking and expense reporting, ensuring compliance with financial policies.
- Conducted regular assessments of office processes, identifying opportunities for efficiency improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Administrative Assistant
Sedibeng District Municipality
10.2013 - 08.2015
- Developed and refined office procedures to enhance operational efficiency.
- Assisted with budget preparation and tracked expenditure for departmental projects.
- Maintained organized filing systems and ensured accurate record-keeping.
- Managed correspondence and communication between departments and external stakeholders.
- Conducted research and prepared reports to support decision-making processes.
- Trained new staff on office systems and best practices for administrative functions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Tender Administrator
Sedibeng District Municipality
10.2009 - 07.2015
- Managed tender documentation and submissions, ensuring compliance with municipal regulations.
- Facilitated communication between stakeholders, clarifying requirements and expectations for tender processes.
- Coordinated tender evaluations, compiling and analyzing submissions for decision-making purposes.
- Developed and maintained filing systems for tender documents, enhancing accessibility and organization.
Help Desk Support Specialist
Sedibeng District Municipality
10.2000 - 07.2009
- Provided technical support for software applications and hardware troubleshooting.
- Collaborated with IT team to enhance user experience and streamline support processes.
- Monitored system performance and identified areas for improvement.
- Ensured timely resolution of support tickets, maintaining high customer satisfaction.
- Developed user guides and documentation to assist in troubleshooting common issues.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Contributed ideas for continuous improvement initiatives within the help desk department.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
Data Processor
Sedibeng District Municipality
06.1996 - 09.2000
- Processed and validated data entries for municipal records, ensuring accuracy and compliance with established guidelines.
- Assisted in analyzing datasets to identify trends and support decision-making processes.
- Maintained and updated databases, ensuring timely access to accurate information for stakeholders.
- Supported the development of data management protocols to improve data integrity and accessibility.
- Conducted regular audits of data entries to identify discrepancies and implement corrective actions.
- Provided technical support for data processing tools, troubleshooting issues to minimize disruptions.
- Reduced manual workload by automating repetitive tasks using custom scripts and macros.
- Monitored data entry processes and worked to improve efficiency and performance.
- Contributed to the development of new data management strategies that led to increased efficiency across departments.
- Supported decision-making processes by providing accurate, up-to-date reports on key performance indicators.
- Sorted and processed incoming reports before putting data into processing software.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Located and corrected data entry errors and reported to management.
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Assisted in the design of standardized templates for commonly used reports, increasing consistency across the organization.
- Conducted regular database maintenance tasks to optimize system performance and prevent data loss or corruption.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Employed SQL to query databases and retrieve data.
- Verified accuracy of data before transcribing.
Education
Counseling
Faith Bible College
Johannesburg Gauteng Management
JANREC College
Johannesburg Gauteng 12.2022
Information And Computer Systems
Wits Technikon
Johannesburg, Gauteng 12.1994
High School Diploma -
Pele-ya-Pele Secondary
Matric 12.1993
Skills
Administrative support
Data entry
Office management
Office administration
Scheduling and calendar management
Document management
Contract administration
Meeting planning
Event coordination
Relationship building
Report writing
Supply management
Clerical support
Travel coordination
Documentation and control
Payroll and budgeting
Workflow planning
Business administration
Conflict management
Policy and procedure modification
Technical support
Mail handling
Account reconciliation
Budget administration
Financial tracking
Time management
Problem-solving
Reliability
Time management abilities
Excellent communication
Multitasking Abilities
Task prioritization
Effective communication
Self motivation
Adaptability and flexibility
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
COMPUTER LITERACY
Timeline
Office Manager
Sedibeng District Municipality
09.2015 - Current
Administrative Assistant
Sedibeng District Municipality
10.2013 - 08.2015
Minute Taking
10-2011
COMPUTER LITERACY
10-2010
Tender Administrator
Sedibeng District Municipality
10.2009 - 07.2015
Help Desk Support Specialist
Sedibeng District Municipality
10.2000 - 07.2009
Data Processor
Sedibeng District Municipality
06.1996 - 09.2000
Counseling
Faith Bible College
Management
JANREC College
Information And Computer Systems
Wits Technikon
High School Diploma -
Pele-ya-Pele Secondary