MOOROSI MOKUENA

Founded and lead a multi-divisional consulting and investment enterprise focused on governance strengthening, institutional capacity development, and strategic development initiatives across Africa and international markets.

Key Contributions

• Established governance frameworks supporting cross-border development initiatives.
• Collaborated on World Bank–supported capacity development initiatives benefiting Sierra Leone government ministries.
• Co-designed and implemented the Tripartite Foundational Learning Summit convening government leaders, international development agencies, and multilateral institutions.
• Provide strategic advisory services supporting institutional resilience and development program implementation.

• Co-founded and led a management consulting firm specializing in process transformation, operational optimization, and federal disaster response systems improvement, with a core focus on the SBA Office of Disaster Assistance.

SBA Disaster Response Operational Transformation

• Redesigned, improved, and implemented end-to-end disaster response operating architecture spanning intake, verification, credit evaluation, processing, and disbursement.
• Directed workload assessment and redistribution across disaster response functions to improve operational throughput and balance workload across centers.
• Led enterprise business process reengineering initiatives improving operational flow and service delivery performance.
• Developed a comprehensive Disaster Response Playbook establishing standardized operational procedures for pre-disaster preparedness, disaster activation, surge operations, and post-disaster recovery activities, with procedures sequenced by operational center and functional responsibility.
• Produced After Action Reports (AARs) following major disaster events to capture operational lessons learned and strengthen future disaster response readiness.
• Directed Independent Verification and Validation (IV&V) frameworks supporting the deployment of major disaster response systems.
• Implemented operational improvements that improved processing time, strengthened quality and accuracy of disaster loan decisions, and enhanced customer satisfaction across disaster response service channels.

Financial and Program Analytics

• Developed unit cost analysis per disaster event supporting justification of program funding requirements to the U.S. Office of Management and Budget.
• Reengineered the SBA ODA budget process by aligning budget object class codes across disaster response centers, resulting in a consistent agency-wide budget structure.
• Eliminated internal agency chargebacks that had resulted from inconsistent budget allocations across operational centers.

Organizational Advisory

• Designed and implemented leadership development programs for senior executives managing national disaster response programs.
• Conducted organizational assessments and operational surveys for federal oversight bodies including the EEOC Office of Inspector General.

Led enterprise consulting engagements delivering business transformation and operational improvement initiatives for government and commercial clients.

• Directed multiple program managers and consulting teams delivering enterprise transformation programs.
• Managed strategic client relationships, consulting delivery governance, and operational performance metrics.
• Oversaw pipeline development, sales forecasting, and client engagement strategy.
• Strengthened service delivery consistency through improved program governance and accountability frameworks.

Directed enterprise transformation initiatives focused on operational redesign, process improvement, and organizational performance enhancement.

• Developed an integrated transformation methodology combining Lean Six Sigma, Business Process Reengineering, Joint Application Development, and Project Management disciplines.
• Led transformation initiatives to improve operational efficiency and governance across government agencies and commercial organizations.
• Led support for the SBA Office of Disaster Assistance conducting personnel and administrative process improvements.
• Developed a Disaster Response Playbook defining operational procedures for pre-disaster preparation, disaster activation, operational surge activities, and post-disaster recovery processes sequenced by operational center and function.

• Served as lead consultant supporting major federal and state government transformation initiatives focused on enterprise systems modernization and operational process redesign.

SBA Disaster Response Institutional Transformation

• Served as lead consultant in the restructuring and transformation of the SBA Office of Disaster Assistance into a distributed shared services disaster response operating model that resulted in the following structure:
• Customer Service Center — Buffalo, New York Responsible for disaster loan intake, applicant assistance, and borrower communication services.
• Field Operations Center — Atlanta, Georgia Responsible for disaster response operations for states and territories east of the Mississippi River.
• Field Operations Center — Sacramento, California Responsible for disaster response operations for states and territories west of the Mississippi River.
• Personnel and Administration Center — Herndon, Virginia Responsible for human resources, staffing, and administrative support functions.
• Processing and Disbursement Center — Dallas–Fort Worth, Texas Responsible for disaster loan application processing and loan disbursement operations.
• Disaster Credit Management System Center — Herndon, Virginia Responsible for disaster loan servicing, portfolio management, and borrower account management.
• Damage Verification Center — Herndon, Virginia Responsible for verification and validation of disaster-related losses and damage assessments, ensuring accuracy of reported impacts and supporting eligibility determination for disaster assistance funding.

State and Federal Program Transformation Contributions

• Led development of a unified grants management process for the United States Department of Agriculture supporting a $58 billion annual grants portfolio across thirteen federal agencies.
• Directed development of the Count Review Information System (CRIS) for the United States Census Bureau, earning the Census Director’s Award for Innovation.
• Designed enterprise information systems and operational frameworks for multiple government agencies including New York State government and Washington, D.C. Public Schools.
• Developed and led a Project Management Mentoring Program for the New York State Office for Technology strengthening governance, delivery discipline, and project leadership capability across state agencies.
• Reengineered textbook review and procurement processes and designed the review tracking system improving transparency, accountability, and turnaround time.