Moore Elizabeth Malale
EWP clinician
Midrand
Summary
I am a qualified Social Worker with a Bachelor of Arts in Social Work, demonstrating a strong commitment to professional excellence and impactful service delivery. A diligent work ethic, keen attention to detail, and well-developed organizational skills enhance the ability to address client needs effectively. Dedicated to continuous learning and growth within the social work field, with proven strengths in customer service, problem-solving, and teamwork. I am eager to leverage these skills to support the organization's mission and achieve meaningful outcomes for clients and the community.
Overview
11
11
years of professional experience
Work History
EWP clinician
Universal Healthcare
02.2021 - Current
- Monitoring of EWP lines and EWP system to ensure availability and continuity of the service.
- Receiving calls that come into the Wellness Care Centre, assessing needs, identifying behavioural risk and conducting telephonic psychosocial counselling for eligible individuals in accordance with short term, solution focused counselling principles.
- Referral of cases as indicated for face-to-face/virtual and case management of referred cases to ensure adherence to protocols and processes.
- Duties associated with informal and formal managerial referrals and the provision of managerial consultation to managers, supervisors and Human Resources representatives.
- The management of cases that require specialist case management, such as high-risk cases.
- Creating comprehensive and accurate case records on the Universal EWP system reflecting all interactions with service users and network providers.
- Receiving feedback from Afterhours Consultants and ensuring handovers are properly performed and lines are tested.
- Contribution towards the development of documents, products, services and protocols relevant to the activities of the department.
- Conducting orientation training as required.
- Engagement with the Networks team to support the expansion of the psychosocial provider network.
- Development of psychosocial training material and conducting psychosocial training as required.
- Engagement with other third-party providers and other stakeholders as required.
- Additional research towards the development of products and services.
- Group facilitation on mental health awareness (Onsite) and for wellness weeks.
Social work practicals
Jerusalem Ministries
02.2017 - 08.2019
- Group facilitation and community project implementation.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Recommended treatment programs for clients with substance abuse issues.
Social work practicals
Dikgale Clinic
02.2015 - 08.2016
- Accompanied Social Workers to perform wellness checks and home visits.
- Mediated between family members to facilitate conflict resolution.
- Performed client screenings and accurately recorded data in the case files.
- Accurately maintained patient's records to verify that all files were current and complete.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor - Social work
University of South Africa
Port Elizabeth, South Africa05-2020
Secondary education -
Magogo Secondary School
Polokwane, South Africa07-2008
Skills
Strong verbal communication
Attentive listening
Creative solution development
Diversity sensitivity
Foster emotional understanding
Reliable time management
Skilled in high-pressure environments
Timeline
EWP clinician
Universal Healthcare
02.2021 - Current
Social work practicals
Jerusalem Ministries
02.2017 - 08.2019
Social work practicals
Dikgale Clinic
02.2015 - 08.2016
Bachelor - Social work
University of South Africa
Secondary education -
Magogo Secondary School
References
- Rebecca Makamela, Supervisor, 0729803064, Universal Healthcare
- Samantha Monyela, Former Supervisor, 0604788932, Universal Healthcare
- Tendai, Mabotsa, Social worker, 0636151929, Jerusalem Ministries