Mookgo Joyce Tsotetsi
Cashier
Embalenhle,MP
Summary
Motivated person with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Goven Mbeki Municipality
03.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to streamline checkout processes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Banking Consultant
Absa
11.2022 - 02.2023
- Assisted clients in navigating banking products and services, enhancing customer satisfaction and retention.
- Supported financial analysis to identify client needs and recommend tailored solutions effectively.
- Collaborated with team members to streamline account opening processes, improving operational efficiency.
- Resolved client inquiries promptly, ensuring compliance with banking regulations and policies.
- Participated in team meetings to discuss sales strategies and service improvements for enhanced performance.
Bank Teller
Absa
02.2017 - 10.2022
- Adhered to strict financial and customer data guidelines to avoid breaches and information misuse
- Eliminated errors when balancing cash machine transactions, teller cash dispensers and cash recyclers
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risk
EdTech Buddy
University of the Free State
01.2016 - 03.2016
- Collaborated with Subjects Matter Experts (SMEs) to design impressive programmer syllabus
- Encouraged participation, interaction and feedback for dynamic adult learning sessions
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Residence Committee: Deputy Prime
University of the Free State
01.2016 - 09.2016
- Directed emergency response in crisis to diffuse tensions and prevent violence
- Supervised social work students in clinical activities, advising on strategies, answering questions and correcting errors
Education
Certificate - Programme Local Government Management
Unisa
02.2026 - Current
Bachelor of Commerce - General Management, Financial Accounting and Economics
University of Free State
01.2017
High School -
Highveld Park
01.2012
Skills
Work ethic and integrity
Cash management
Conflict resolution
Complex Problem-solving
Team collaboration
Customer service excellence
References
- Jeanth, Gule, Line manager, 017 618 9004, Absa
- Pertunia Gama , Head Cashier, 017 638 0600/ 076 150 2169, GMM
- Sphelele Bridget, Nzama, Manager, 017 620 6000/6115 /072 258 4602, GMM
Timeline
Certificate - Programme Local Government Management
Unisa
02.2026 - Current
Cashier
Goven Mbeki Municipality
03.2023 - Current
Banking Consultant
Absa
11.2022 - 02.2023
Bank Teller
Absa
02.2017 - 10.2022
Residence Committee: Deputy Prime
University of the Free State
01.2016 - 09.2016
EdTech Buddy
University of the Free State
01.2016 - 03.2016
Bachelor of Commerce - General Management, Financial Accounting and Economics
University of Free State
High School -
Highveld Park