MOOKETSI PATRICK MATSEPE
General Manager
Pretoria,GP
Overview
33
33
years of professional experience
Work History
Head of Department: Customer Service
Eskom Rotek Industries
01.2013 - Current
- Managing Customer and Stakeholders Interactions and relations across the business
- Develop the Eskom Rotek Industries Stakeholder/Customer Engagement Strategy
- Manage Customer interaction and relations across customer landscape (All Power Stations)
- Analyze relationships with the client on all levels
- Design stakeholders and customer interaction strategies and ensure are implemented at all levels.
- Measure and monitor the success of the customer and stakeholder engagement strategies
- Interact with clients at all levels focusing on strategic client relationships
- Strategic management of the customer services Centre of Excellence
- Effectively manage customer service Centre of Excellence
- Accountable for function budget, adherence to the financial delegation of authority and various HR functions
- Assist, liaise and support all functions within the Service Delivery (Product Groups) function and actively share information with relevant internal stakeholders
- Develop and implement Customer Management Strategies
- Develop and implement Key Customers Engagement Business Plan
- Provide direction and leadership for the Customer Service Centre of Excellence
- Drive strategic relations as a value-added business partner for internal and external stakeholders
- Act as a subject matter expert on all Customer and Stakeholder Management issues, participate in relevant forums and give advice to internal stakeholders accordingly
- Interact with key customers and stakeholders to ensure strategic relations are in place and good public image of the organization
- Increase emphasis on account/relationship development and customer centricity
- Cultivate relationships with key strategic business partners
- Develop, implement and stabilize the Key Account Management
- Coordinate Account Management functions within the business
- Develop and roll out the Account Management and Customer Strategy of Eskom Rotek Industries
- Cultivate strong, lasting customer relationships to foster loyalty and create long-term value.
- Pilot market penetration of product and services of ERI
- Manage strategic stakeholder communications and relationships to align diverse interests and strengthen ERI collaborative efforts.
- Drive Business development / Acquisition of new Customers and business
- Craft and implement a high-impact customer penetration sales strategy that drove significant market growth and strengthened customer relationships.
- Spearhead the entire product lifecycle—from innovation and development to marketing—to boost brand presence and revenue streams.
- Direct successful customer acquisition initiatives that expanding ERI market penetration and led to sustained growth.
- Develop and roll out a comprehensive revenue management framework to optimize pricing, maximize profitability, and improve financial performance.
- Improved resource allocation and utilization to enhance productivity and support strategic company objectives.
- Strategically manage stakeholder perceptions and foster a culture of customer centricity
- Set up and develop strategic and key relationships with key customers
- Develop, implement and ensure execution of reputation management and stakeholder engagement plan
- Define, measure and monitor the success of the customer and stakeholder engagement strategies
- Ensure positive public image of the organization by developing strategic partnership with Private and Public entities
- Conduct stakeholder satisfaction surveys and put a plan to change perceptions.
- Manager’s Award for Excellence 2025
- Manager’s Award for Customer Satisfaction 2025
- ERI CEO Award: Certificate of Exceptional Performance for Excellence, Professionalism, Outstanding performance and dedication 2025
General Manager – Government Relations
SAS Institute Inc
01.2011 - 01.2013
- This role was accountable for developing and delivering a long-term strategy for Government Relation and Corporate Affairs function, improving company’s relationships and profile with strategic stakeholders as well as championing transformation and corporate social responsibility.
- Accountable for developing a long-term strategy for Corporate Affairs that adds demonstrable business value in the areas of Stakeholder Management and Corporate Social Responsibility.
- Provides thought leadership to the company on being a leading corporate citizen.
- Through a structured approach, leading the improvement and managing of company's profile in the Private and Public Sector among strategic stakeholders.
- Building an institutional stakeholder management program (and leveraging personal networks) to ensure Exco members and senior company leaders have quality interactions with identified strategic stakeholders and thought leaders to achieve targeted business outcomes.
- Represents the company as required at key stakeholder functions and events.
- Build and strengthen relationships with government and bodies that impact the company’s ability to realize its growth agenda.
- Finds concrete ways to build a collaborative partnership with government to address concerns over industry value, working in partnership with regulatory bodies.
- Develop a working partnership with the stakeholders to ensure synergy between Corporate Affairs' capabilities.
- Reinforces the Foundation as a critical CSI vehicle and a key building block of the company brand and CSI strategy.
- Ensures appropriate branding and publicity of projects.
- Leads the implementation of the CSI strategy and focus areas for the Foundation.
Executive Director Public Sector
AdaptIT
01.2009 - 01.2010
- Advocacy work for AdaptIT (JSE listed) with stakeholder forums.
- Implementing decisions and recommendations emerging from stakeholder forums.
- Managing and directing the Public Sector in AdaptIT in accordance with the Board directives and leading the business in the corporate affairs strategic issues.
- Initiating strategies to improve the performance and expand the services of the company.
- Providing strategic direction in the Public Sector; National, Provincial and Local government.
- Liaising with all the strategic stakeholders in the National, Provincial and local government.
- Developing and managing strategic relationships with key stakeholders in Government.
- Identifying lucrative investment opportunities to expand the company’s profit base and ensure tied strategic financial management.
- Developing the AdaptIT corporate affairs strategy ensuring its implementation.
- Providing thought leadership in Public Sector.
- Position AdaptIT as assets in the eyes of the Government of the RSA and foreign stakeholders.
General Manager – Client Relationship Management
State Information Technology Agency - SITA
01.2003 - 01.2009
- As a member of the Senior Management Team, I was responsible for the development and implementation of the overall strategic and operational plans of the Client Business Unit Services (CBU).
- Performed as an integral part of SITA Senior Management Team.
- Provision of thought leadership for the client environment.
- Ensuring excellent relations are developed in all Government Clusters on behalf of SITA.
- Promote synergistic strategies plans and execution at client in line with the SITA house of values.
- Implement and manage annual budget objectives according to the performance criteria.
- Ensuring that PFMA and National Treasury rules are adhered to.
- Adhering to the applicable legislative and regulatory requirements.
- Assist with the administration, policy development and strategic planning and implementation of Stakeholder relations, customer engagement models and route to market models.
- Ensuring effective communication of the Client Business Unit strategy to all the business units.
- Guide EXCO on prioritization of communication initiatives and key messages to both the National Departments, Provincial Department and Local Government.
- Managed various strategic projects and programmes e.g the National Examinations System, HANIS, TELEMEDICEN, ARV Rollout, Public Schools Connectivity Project.
- Prepare and present Project, Programme and Stakeholders reports to EXCO and other Stakeholders (Government Information Technology Officers – GITOC).
- Stakeholder Management: ensuring strategic relations are held with relevant stakeholders, resources, service providers and partners.
- Initiate and manage change and transformation.
- Develop and lead individuals and teams utilizing performance management processes and excellent leadership skills.
- Commended for developing excellent strategic Customer Relationships with National Department
Regional Promotions Manager
South African Breweries
01.1998 - 01.2002
- Develop Brand management strategies for the informal market.
- Develop retail strategy for informal market.
- Gather market intelligence information to plan better.
- Managing brand building initiatives.
- Planning promotions for the different consumer segments.
- Develop territory management strategies.
- Organize special events for the company.
- Develop channel market promotions.
- Writing reports on the performance of the markets.
- Coordinating the process for smart market penetration.
Channel Manager
South African Breweries
01.1996 - 01.1998
- Developing and maintaining profitable channel volume growth.
- Establish Business Plan and Strategies – new business development market and for existing markets respectively.
- Ensure implementation of Channel Market Plans.
- Ensure implementation of Market Plans (Customer and Consumer activities).
- Ensure implementation of business development plans for underdeveloped markets.
- Developing and maintaining channel customer services programmes.
- Achieving Channel customer service levels.
- Conduct Channel customer business reviews.
- Implement Customer service programmes.
- Optimizing channels’ distribution efficiencies.
- Establish and implement Channel distribution plan.
- Implement and maintain Channel distribution standards policies and procedures.
- Monitor and evaluate distribution schedules.
- Monitor effectiveness of Account Manager through route riding.
- Managing and controlling channel financial budget and resources.
- Determine budget (Annual Operating and Capex).
- Determined and achieve estimated sales volumes through promotions.
- Developing, managing and monitoring Account Managers.
- Ensure that Account Manager are developed and trained.
- Ensure that Developmental Plans of Account Manager are in place for succession planning.
- Developing route to market strategies.
- Ensure tactical strategies for market penetration is aligned to the broader goals.
- Ensure trading terms are in place.
- Category Management in place.
- Building trust with business partners and ensuring that there are strong relations.
Sales Representative
South African Breweries
01.1994 - 01.1996
- Maximizing sales volumes and market shares.
- Servicing the liquor outlets to ensure availability of SAB products.
- Products and outlets are merchandised.
- Pricing of products is right.
- Quality of products.
- Managing the sales administration to ensure call plans are in place.
- Call reports are complied with.
- Market intelligence is collated and presented to management.
- Developing sound interpersonal relations with Bottle Stores owners and Tavern Owners.
- Community leaders.
- Other community stakeholders.
- Managing the 4 p’s of marketing.
Executive Management Trainee
South African Breweries
01.1993 - 01.1994
- Order Management training programme.
- Warehouse / Stock Management training programme.
- Distribution Management training programme.
- Sales Management training programme.
Education
B COMM -
UNIVERSITY OF NORTHWEST
MASTER OF BUSINESS LEADERSHIP (MBL) - undefined
UNISA - SCHOOL OF BUSINESS LEADERSHIP (SBL)
EXECUTIVE DEVELOPMENT PROGRAMME (EDP) - undefined
GORDERN INSTITUTE OF BUSINESS SCIENCE
LEADERSHIP IN CONNECTED ECONOMY - undefined
UNIVERSITY OF FREE STATE – SCHOOL OF MANAGEMENT
PHD - undefined
UNISA
Skills
Excellent public relations skills
Accomplishments
- Manager’s Award for Excellence, 2025
- Manager’s Award for Customer Satisfaction, 2025
- ERI CEO Award: Certificate of Exceptional Performance for Excellence, Professionalism, Outstanding performance and dedication, 2025
Personal Information
Date of Birth: 07 SEPTEMBER 1967
References
- Dr Sitsabo Kuhlase, Acting CEO (ERI), 083 450 2503
- Mr Gerald Potgieter, Acting Strategic Enablement GM, 082 887 834
- Mr Maphum Nxumalo, Former Managing Director of SAS, CHIEF OPERATIONG OFFICER – GIJIMA, 083 653 4987
Golf, and Jazz Music
I am keen Golfer and have participated in Community Golf Days
Timeline
Head of Department: Customer Service
Eskom Rotek Industries
01.2013 - Current
General Manager – Government Relations
SAS Institute Inc
01.2011 - 01.2013
Executive Director Public Sector
AdaptIT
01.2009 - 01.2010
General Manager – Client Relationship Management
State Information Technology Agency - SITA
01.2003 - 01.2009
Regional Promotions Manager
South African Breweries
01.1998 - 01.2002
Channel Manager
South African Breweries
01.1996 - 01.1998
Sales Representative
South African Breweries
01.1994 - 01.1996
Executive Management Trainee
South African Breweries
01.1993 - 01.1994
MASTER OF BUSINESS LEADERSHIP (MBL) - undefined
UNISA - SCHOOL OF BUSINESS LEADERSHIP (SBL)
EXECUTIVE DEVELOPMENT PROGRAMME (EDP) - undefined
GORDERN INSTITUTE OF BUSINESS SCIENCE
LEADERSHIP IN CONNECTED ECONOMY - undefined
UNIVERSITY OF FREE STATE – SCHOOL OF MANAGEMENT
PHD - undefined
UNISA
B COMM -
UNIVERSITY OF NORTHWEST