Monwabisi Grant Mdiniso
Pharmacy Front Shop Assistant
Lydenburg ,MP
Summary
Dynamic professional with a proven track record at All Health Pharmacy, excelling in upselling and relationship building. Recognized for enhancing customer satisfaction and team performance through effective communication and problem-solving. A self-motivated leader skilled in planning and coordination, committed to achieving high-quality standards and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Front Shop Assistant
All Health Pharmacy
05.2023 - Current
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Conducted regular price checks to ensure accurate pricing information throughout the store.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain high-quality standards for store appearance and cleanliness.
- Assisted in training new staff members on best practices in customer service, product knowledge, and operational procedures.
- Boosted sales with persuasive cross-selling and upselling techniques.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the store.
Field Worker
Statistics South Africa
02.2022 - 05.2022
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Conducted field surveys to collect data on population in the region.
- Improved field productivity by implementing efficient work procedures and time management strategies.
- Contributed to the achievement of project milestones by consistently meeting deadlines for assigned tasks.
Team Lead
YYH Maintenance
12.2021 - 01.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Skills
Competitive knowledge
Relationship building
Upselling and cross-selling
Product promotions
Cash register operation
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Critical Thinking
Languages
English
Advanced (C1)
Afrikaans
Beginner (A1)
iSiZulu
Advanced (C1)
Sipedi
Advanced (C1)
Contact details
0662017753
Timeline
Front Shop Assistant
All Health Pharmacy
05.2023 - Current
Field Worker
Statistics South Africa
02.2022 - 05.2022
Team Lead
YYH Maintenance
12.2021 - 01.2022