SAP, CRM
Hi, I’m
Monwabisi Ludidi
Information Officer
Cape Town
Summary
Dynamic Communication Officer with a proven track record at Transport Information Centre, enhancing brand visibility and team performance. Skilled in crisis communication and training facilitation, I fostered a culture of continuous learning and improved internal processes, leading to heightened employee engagement and accountability. Adept at managing customer relations and emergency response coordination.
Overview
7
years of professional experience
2
Languages
Work History
Transport Information Centre
Communication Officer
05.2021 - 11.2025
Job overview
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
- Streamlined internal communication processes for improved information dissemination and employee engagement.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Trained staff on effective communication techniques, fostering a cohesive team environment that drove results.
- Developed training materials for communication best practices, elevating team performance.
- Improved internal communications with introduction of monthly newsletter.
- Facilitated workshops for staff on effective communication techniques.
- Implemented social media policy to guide staff interactions online, protecting brand integrity.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Transport Information Centre
Team Captain
07.2018 - 07.2025
Job overview
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Promoted a culture of continuous learning within the team, encouraging professional development opportunities for all members.
- Improved employee retention through mentoring, coaching, and providing constructive feedback.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
- Adapted quickly to changing game plans and strategies.
Education
Rhodes High SchoolCape Town
High School Diploma
Skills
Customer Relations Management
Software
Microsoft Excel, Word, Power Point
Google Maps
Mitel, Webrecall
Timeline
Communication Officer
Transport Information Centre
05.2021 - 11.2025
Team Captain
Transport Information Centre
07.2018 - 07.2025
Rhodes High School
High School Diploma