Montseng Motolo
Bramley
Summary
Innovative professional with expertise in promoting technical, administrative and project development programs. Possesses excellent communication, problem-solving and customer service skills. Trusted advisor goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, always ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jnr. Technical Project Manager
Computer Kemistry
06.2023 - Current
- Developing project plans, goals, and budgets; resource allocation
- Guided strategic analysis for projects and ensured on-time completion
- Coordinated project teams, assigned responsibilities, and managed project communications
- Communicated project plans and progress to key stakeholders and project contributors.
- Managed 2 project teams in realizing success through application of Project Management Fundamentals and exceptional leadership skills.
- Updated customers and senior leaders on progress and roadblocks
Helpdesk Administrator
Computer Kemistry
03.2023 - 06.2023
- Provide administrative support to IT support team, ensuring smooth office operations and efficient workflow
- Managed IT documentation, policies, and procedures
- Handled office communications, including email and phone inquiries
- Assisted with financial tasks, including invoicing and budget monitoring
- Supported IT team with event planning and administrative duties
- Managed client contracts and procurement
- Managed help desk consisting of 2 employees and conducted performance evaluations
- Used ticketing systems to manage and process support actions and requests.
Front Desk Receptionist
Ignite Fitness
07.2022 - 02.2023
- Greeted and welcomed visitors and members, ensuring adherence to security protocols
- Assisted line manager with administrative tasks, including filing, data entry and email communications
- Achieved exceptional work performance & acted as line manager’s first point of contact
- Managed calendars and provided exceptional customer service.
- Managed over 30 customer calls and inquiries per day
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Receptionist
ZoneFitness Gyms
01.2022 - 07.2022
- Set reminders for deadlines & follow-up on client queries
- Used ticketing systems for unresolved membership queries to administrator
- Make sure that all essential documents and information are correctly organized and stored to facilitate easy access
- Took on Manager on Duty responsibilities, overseeing daily operations
- Performed various clerical duties to support smooth workflow
- Increased administrative support methods by 20%
Receptionist
Sweat1000
06.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Efficiently managed calls by taking messages, answering brief questions
- Handling all phone calls promptly and professionally directed incoming calls to relevant individuals, ensuring cheerful and positive interaction.
- Increased sales by 10%
Tertiary Education Consultant
CTU Training Solutions
03.2019 - 12.2019
- School & Client Relations, cultivate & maintain relationships with schools
- Develop & maintain database of potential clients: students, parents, schools and educational organizations
- Coordinate & participate in events aimed at generating enrollments, such as open days
- Scheduling initial consultation appointments for potential candidates/leads.
- Organized committees, workshops and conferences to promote social and intellectual welfare of students
- Managed over 40 calls and appointment scheduling per day.
Education
GED -
CTU Training Solutions
Pretoria, Gauteng2019
High School Diploma -
Ficksburg High School
Ficksburg, Free State2017
Skills
- Analytical and problem-solving skills
- Telephone etiquette and correspondence
- Effective communication and negotiation
- Software Proficiency
- Project Leadership
- Detail-oriented with strong organizational skills
- Strategic Planning
- Documentation Management
Certification
- AI-900 Microsoft Azure AI Fundamentals
- Desktop CSS: Building A Virtual Card
Timeline
Jnr. Technical Project Manager
Computer Kemistry
06.2023 - Current
Helpdesk Administrator
Computer Kemistry
03.2023 - 06.2023
Front Desk Receptionist
Ignite Fitness
07.2022 - 02.2023
Receptionist
ZoneFitness Gyms
01.2022 - 07.2022
Receptionist
Sweat1000
06.2020 - 08.2021
Tertiary Education Consultant
CTU Training Solutions
03.2019 - 12.2019
GED -
CTU Training Solutions
High School Diploma -
Ficksburg High School
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