Montenique Venter
Technical Support Engineer
Pretoria,GP
Summary
I have good communication skills and time management abilities.
I am a detail-oriented person capable of taking initiative and completing tasks accurately. I am highly organized and consistently anticipate the needs of clients. I am a skilled multitasker, proficient in Microsoft office 365 and correspondence management.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Social Media Manager Intern
Brownsense
Johannesburg, 2194
10.2017 - 05.2018
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Assisting the head of marketing with content creation including digital magazine articles, filtering of the social media groups posts
Technical Support
Voxtelecom
Pretoria, Gauteng
03.2019 - Current
- Daily data capturing of tickets on excel.
- Managed high levels of call flow and responded to clients technical support needs.
- Defined and documented technical support best practices for fibre and cloud based technologies.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Devised solutions to operations issues related to fibre,adsl,email and Microsoft office 365, working closely via phone, email, live chat and web teleconference.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
Bachelor of Arts - Communication Science
University of South Africa
Pretoria 01.2020 - Current
Skills
Written communication
undefinedTimeline
Bachelor of Arts - Communication Science
University of South Africa
01.2020 - Current
Technical Support
Voxtelecom
03.2019 - Current
Social Media Manager Intern
Brownsense
10.2017 - 05.2018
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