Monrea Monica Malope
Administrative Assistant
Johannesburg
Summary
Dynamic Administrative Assistant with proven expertise at Khulahula Group Pty Ltd, excelling in office administration and customer service. Adept at enhancing document organization and maintaining confidentiality, while fostering strong team relationships. Proficient in data entry and Microsoft applications, I consistently meet deadlines and solve problems effectively to support organizational success.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Administrative Assistant
Khulahula Group Pty Ltd
01.2022 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Risk Management
Funda Institute
Midrand, South Africa03-2025
Quality Assurance
Alison
02-2025
Agile Project Management
Alison
02-2025
Business Administration
Techtisa Pty Ltd
Midrand, South Africa12-2024
Project Management
Techtisa Pty Ltd
Midrand, South Africa 04.2001 -
High School Diploma -
Mapetla High School
Soweto, South Africa 04.2001 -
Skills
Office administration
Administrative support
Data entry
Microsoft Computer proficient
Problem-solving
Customer service
Strong problem solver
Deadline oriented
Critical thinking
Ability to work as a team
Certification
Lead and motivate a team
Timeline
Azure fundamentals
10-2024
Lead and motivate a team
02-2024
The Code Of Conduct and Customer Service Standards
02-2024
Administrative Assistant
Khulahula Group Pty Ltd
01.2022 - 04.2024
Project Management
Techtisa Pty Ltd
04.2001 -
High School Diploma -
Mapetla High School
04.2001 -
Risk Management
Funda Institute
Quality Assurance
Alison
Agile Project Management
Alison
Business Administration
Techtisa Pty Ltd
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