Monray De Jager
Assistant Manager Operations
Summary
Currently pursuing my career in Information Technology, I am passionate about solving complex technical challenges and ensuring the seamless operation of network infrastructure. With a focus on continuous learning and staying updated with industry trends, I am eager to contribute my skills and knowledge to support the growth and success of innovative IT projects and organizations.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Operations
TForge
08.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Implementation Engineer
TForge
01.2022 - 08.2024
- Manage full project life cycles, encompassing project planning, design, configuration, installation, rigorous testing, comprehensive training, and meticulous documentation/reporting across various cloud environments
- Handle the installation, deployment, and testing of new software and hardware systems, both on-premises and in cloud-based environments
- Provide extensive training and ongoing support to ensure optimal system performance while maintaining detailed and organized documentation
Tower Network Technician
Infogro
01.2020 - 01.2022
- Proficiently install and maintain wireless communication systems, demonstrating expertise in troubleshooting and efficiently addressing and repairing issues as they arise
- Play a pivotal role in testing and commissioning new systems to ensure optimal performance and reliability
- Diligently maintain accurate records and ensure strict adherence to safety and compliance protocols to uphold operational integrity
- Prioritize providing exceptional customer service to ensure client satisfaction and strengthen professional relationships
Desktop Support
Infogro
01.2017 - 01.2019
- Troubleshoot technical issues, install, and configure hardware and software, maintain and upgrade systems, provide user support and training on desktop environments
- Document support requests and changes
- Provide training and information to ensure effective system performance
Education
Mikrotik
A+ Certificate, N+ Certificate, S+ Certificate
CompTIA
SBC Certified Essentials, Asterisk Certified Essentials
Sangoma
Management -
Seesa
04.2001 -
Skills
- Strong communication and interpersonal skills
- Ability to work independently and in a team setting
- Training and mentoring
- Project management
- Staff training and development
Personal Information
Date of Birth: 06/05/98
Timeline
Assistant Manager of Operations
TForge
08.2024 - Current
Implementation Engineer
TForge
01.2022 - 08.2024
Tower Network Technician
Infogro
01.2020 - 01.2022
Desktop Support
Infogro
01.2017 - 01.2019
Management -
Seesa
04.2001 -
A+ Certificate, N+ Certificate, S+ Certificate
CompTIA
SBC Certified Essentials, Asterisk Certified Essentials
Sangoma
Mikrotik
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