Hi, I’m
Monray Adams
Eureka Estate,Cape
Summary
Highly skilled professional with a strong analytical mindset and excellent problem analysis capabilities. Demonstrates good planning skills, clear decision making, and exceptional judgement according to the situation. Proficient in conflict de-escalation tactics and sales techniques mastery, with notable competency in social media engagement. Committed to maintaining high accuracy and attention to detail while achieving career goals in a dynamic environment.
Accomplished Customer Service Representative of 3 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
years of professional experience
1
year of post-secondary education
Work history
ConcentrixCape Town, Western Cape
Customer service representative
11.2024 - Current
Job overview
- Offered technical support, leading to enhanced user experience.
- Enhanced communication channels through regular updates on company policies and promotions.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Managed high volume of inbound calls for quick resolution of customer issues.
DashBPOCape Town, Western Cape
Customer service representative
03.2023 - 09.2024
Job overview
- Ensured smooth running of operations with timely preparation of reports.
- Enhanced communication channels through regular updates on company policies and promotions.
- Participated in team meetings sharing best practices for improving service delivery.
- Processed orders promptly ensuring a positive shopping experience for customers.
Namaqland Biltong
Sales Assistant
Super SparBelhar
Merchandiser
01.2022 - 01.2023
Job overview
- Proving excellent customer service to customers to ensure
- Assist with any grievances or complaints customers have
Education
St Andrews Secondary School
Matric
01.2018 - 01.2019
University overview
- 3 Day Computer Literacy Training
- Young People @ Work
- 6sigma study
- Six sigma yellow belts course
Skills
- Good planning skills
- Good accuracy and attention to details
- Excellent problem analysis
- Excellent judgement according to the situation
- Conflict de-escalation tactics
- Sales techniques mastery
- Social media engagement competency
- Clear decision making
- Analytical mindset
Languages
English
Proficient (C2)
Afrikaans
Intermediate
Custom
- Miss Olivia Adams, Chief Supervisor, Super Spar Belhar, 0786720816
- Tabisa Palezweni, Operations Supervisor, Dashbpo, 0692284641, 0693439289
- Ms Rochelle, Supervisor, Namaqland Biltong, 0840504814
- Mashooda Sprinkle, Frontline Supervisor, 0849249922
References
References available upon request.
Timeline
Customer service representative
Concentrix
11.2024 - Current
Customer service representative
DashBPO
03.2023 - 09.2024
Merchandiser
Super Spar
01.2022 - 01.2023
St Andrews Secondary School
Matric
01.2018 - 01.2019
Sales Assistant
Namaqland Biltong
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