Monisha Nkensani Helina Ngesi
Table View
Summary
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Amazon Development Center
06.2023 - Current
- Processing customer contact and delivering prompt order, billing and retail solutions via email, chat and phone.
- Escalating issues to the appropriate department according to set policies.
- Ensuring customer's queries are resolved in a timely manner to reduce customer effort.
- Investigate, research, and resolve customer issues.
- Effectively handle calls in phone queues and ensuring weekly metric goals target are met.
- Escalate systematic issues.
- Escalate complex customer queries to the technical team for further investigation via SIM.
Romans Pizza
02.2023 - 06.2023
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Collects payments by accepting cash, or charge payments from customers and makes change for cash customers.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
Customer Service Agent
Great Stoke Investments
02.2022 - 01.2023
- Aiding customers to ensure they find the right product/service.
- Communicating with customers by email, phone, and face-to-face to resolve their issues and complaints.
- Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue.
- Refer customers to senior staff when necessary.
- Provide customers with refunds.
- Creating a new feedback procedure for clients or improving upon the existing model.
- Learning about our company’s products/services and remaining up to date with any changes.
- Meeting with management to discuss possible improvements to the company’s customer service.
Education
High School Diploma -
Big Bay Academy
Cape Town, South Africa 04.2001 -
Skills
Empathy
Adaptability
Problem solving
Ability to Use Positive Language
Clear Communication Skills both written and verbal
Self-Control
Taking Responsibility
Patience
Problem resolution
Team collaboration
Customer service
Customer support
Personal Information
Date of Birth: 12/09/02
Key Competencies And Skills
- Empathy
- Adaptability
- Problem solving
- Ability to Use Positive Language
- Clear Communication Skills both written and verbal
- Self-Control
- Taking Responsibility
- Patience
Timeline
Customer Service Associate
Amazon Development Center
06.2023 - Current
Romans Pizza
02.2023 - 06.2023
Customer Service Agent
Great Stoke Investments
02.2022 - 01.2023
High School Diploma -
Big Bay Academy
04.2001 -