Monique Chamese Gani

• Servicing new existing clients
• Updating policy schedules and endorsements
• Managing policy changes
• Requoting and obtaining competitive prices from various Insurance Providers
• Minimum of 3 years short term sales experience
• Personal and commercial lines experience is essential
• Conduct inbound and outbound sales
• Customer needs clarification
• Handle customer phone calls and emails in a polite, professional, and prompt manner.
• Work towards achieving individual and team objectives and be accountable for sales results.
• Perform as a team-player, participate in activities contributing to the overall objectives of the organization.
• Offering assistance to customers to ensure they find the right product/service.

• Delivered informative presentations on products/services offered by the organization during meetings with potential clients.
• Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
• Updated account information to maintain customer records.
• Processing of Retirement Annuity, Designer Annuity and Endowment claims.
• Answering questions about a company’s products or services (Broker and clients)
• Processing transactions
• Resolving issues and troubleshooting technical problems
• Delivering information about a company’s offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback

• Make outbound customer calls to promote and sell a product or service.
• Create, maintain and update database of customers with complete information and emails.
• Consolidate existing customer base while building new customer base.
• Record outbound call history and customers response in detail.
• Ensure customer follow-up all the time.
• Send or email product literature, brochures, catalogues and other campaign material.
• Monitor competitors’ products or services and create selling strategies for own products or services.
• Handle customer needs and requirements.
• Respond to customer inquiries and resolve.
• Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

Insurance Companies sold/dealt with:

1. Auto & General

2. King Price

3. 1st for Women

4. Miway

5. Oakhurst

6. SA Uderwriters

7. Santam Insure

8. Old Mutual Insure

9. Hollard Insure

10. Absa Premium

11. Absa Plus

12. Unity 5

13. Virseker

• Average premium value
• Nett conversion ratio of quotes to sales
• Facility quality target
• Cancellation ratio Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• Also required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that the product holds while adhering to the quality measures in place.
• Maintain in-depth product knowledge in order to supply customers with the best, accurate information Utilize persuasion techniques when necessary to close sales.
• Handle customer phone calls and emails in a polite, professional, and prompt manner.
• Work towards achieving individual and team objectives and be accountable for sales results.
• Perform as a team-player, participate in activities contributing to the overall objectives of the organization.

• Offering assistance to customers to ensure they find the right product/service.
• Communicating with customers by email, phone, and face-to-face.
• Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue.
• Refer customers to senior staff when necessary.
• Provide customers with refunds.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Learning about your company’s products/services and remaining up to date with any changes.
• Meeting with management to discuss possible improvements to the company’s customer service.

• Allocating of calls
• Updating of calls
• Technician team leader
• Ordering of parts from HP, DELL, LENOVO and LEXMARK
• Organizing of projects
• Updating technicians’ productivity on calls
• Rectifying escalations
• Shipping of parts
• Management of technician appointments and tasks
• Reporting on all aspects