Monique Barbara Victor

• External customer service from the main office operates from home independently.
• Worked with rates of exchange, CCCFs, invoicing, and data capturing.
• Galileo Central Reservations System, Microsoft Word, and Excel.
• Daily internet and emailing, filing, and administration, such as diary management, and consulting with clients competently.
• Daily quotes and customer services, issue of itineraries and vouchers, book tickets and travel arrangements, ticket delivery, assist with travel insurance, sales of domestic and international tickets, refunds, EMDs, as well as sorting out fares and fare builds.
• Organizing visas for clients.
• Sell cruises, tours, accommodation, travel insurance, car hire, domestic and international air tickets, rail and bus tickets, coach tours, and visas.
• Advise clients on possible risks while traveling.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

• All Reception and Administrative Duties.
• Setting up of classes and coordination.
• Assist with French consular administration if so requested.
• Personal Assistant to the Director.
• French / English Translations (Non-Sworn, General Translations Only)
• Arranging and setting up events and exhibitions.
• Cash books, petty cash, and entrance fees (basic bookkeeping).
• Assist the account upon request.
• Oversee building, maintenance, and project on site.
• Salaries and HR.
• Reconcile bank statements to payments and receipts daily.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.

Duties are the same as above for Victor Voyages Pty Ltd.

• Duties are the same as Victor Voyages Pty Ltd.
• I was employed as the team manager. The owner had to return to China and offered me the opportunity to take over the company, as he had to attend to family matters and would not be returning. I took over with the assistance of the Harvey World Travel head office. I found that the franchise fees were over budget, and I continued business until my last client returned from their travels. Then, I changed management companies to assist with further travel for my client base and rebranded for myself.

• Debtors and Creditors (Reconciling), Petty Cash, and Petty Cash Book.
• Sales and Cost of Sales, Invoicing and Data Capturing, Microsoft Word and Excel, Daily Internet and E-mailing, Filing and Switchboard, Data Capturing, and Typing up of reports.
• Receptionist / Front Office Duties: Consult with clients competently, provide daily quotes, and offer customer service.
• Manage a team of 10-12 staff members, operate an office on my own, and manage appointments and the diary for the owner.
• Oversaw project timelines, ensuring timely completion while maintaining attention to detail and accuracy of deliverables.
• Enhanced participant satisfaction by addressing concerns promptly and implementing necessary adjustments.
• Collaborated with cross-functional teams to identify opportunities for process improvement and implement solutions.

• Company Overview: Internship.
• Data Capturing
• Microsoft Word, Excel, Daily Internet, Intranet, and E-mailing.
• Astute & Old Mutual Personal Financial Packages.
• Life, Risk, and Investment Training
• Improved client financial stability by developing tailored investment strategies and retirement plans.
• Promoted products and services by conducting educational seminars for clients and prospects in Port Elizabeth.

• Duties are exactly as per Victor Voyages Pty Ltd.
• Due to a recession in the owner's business, he closed two of his three branches, and our branch was one of them. I promptly decided to open my own independent company to still assist my clients working from home under my own name as Walmer Travel.

• Duties same as Victor Voyages Pty Ltd
• Company Overview: Owner Closed Branch.
• Owner closed branch.

• Duties are the same as those of Victor Voyages Pty Ltd.
• Company Overview: The company changed brands.
• The company changed brands and downsized its staff.

• Duties are the same as those of Victor Voyages Pty Ltd.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

• Duties are the same as those of Victor Voyages Pty Ltd.
• Company Overview: Closed to Return to Full-Time Employment.
• Closed to return to full-time employment.

• Management and Control of Cash
• Banking (local & overseas foreign banking, and Rates of Exchange)
• Dealing in cash, cheques, credit card and Internet banking
• Microsoft Word, Microsoft Excel, daily Internet / Intranet and E-mailing
• Filing
• Money Gram
• Travelers' Cheques

• Duties are the same as those of Victor Voyages Pty Ltd

• Debtors, Creditors, Petty Cash, and Petty Cash Book.
• Management and Control of Cash, Foreign Invoicing and Foreign Cash Exchange.
• Dealing in cash, checks, credit cards, and internet banking.
• Salary and wages payments, and payroll administration and implementation.

• Company Overview: Company has since closed.
• Data capturing on the intranet data network.
• Update the Stock Sheets from the Warehouse and Production Line daily.
• Report any adjustments or losses to the Sales Managers.
• Management of Materials.
• The company has since closed.