Trail Running
Monique Wilson
Customer Engagement Specialist - CV & WH
Durbanville
Summary
Dedicated professional with over 19 years of outstanding performance and results
in the Pharmaceutical industry.
Offering high quality fresh approach and innovative
solutions an a fast learner. .
Ready and eager to develop into full time marketing expert within the Bayer family.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Marketing Stretch Assignment - Bayer Healthcare
Bayer Healthcare
10.2021 - Current
- Assisted in planning and running promotional events and campaigns eg. SA Heart Congress 2022/2023 with Tanja & Team.
- Accomplished multiple tasks within established timeframes. Drop cards / E-mailers / E-detailers.
- Learned to developed and implement business strategies from IBP to achieve business goals and stay competitive.
- Engaged clients in discussions by providing value-added education and product benefits to grow product volume.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment- Still to be priority .
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Developed questionnaires/Microsoft Surveys and facilitated focus group discussions. Key Learning Survey in SEWA cluster .
Customer Engagement Specialist
Bayer Healthcare
05.2005 - Current
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Developed long-term partnerships to support strategic customers in key market segments CV/WH/Anti-infective.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
Pharmaceutical Marketing And Management
MIPP - Marketing
Online02.2022
Marketing
Marketing STA- Year 1 Content Studio & EWizard -
Online01.2022
Marketing
Marketing STA- Year 2
Online01.2023
Bachelor of Science - Physiology And Psychology
Stellenbosch University
Stellenbosch 04.2001 -
Skills
Business Growth and Retention
Interests
Road Running
Golf
Reading
Outdoor Enthusiast
Mental Toughness is so important to reach full potential in work life balance.
Long distance endurance races teach you that.
Timeline
Marketing Stretch Assignment - Bayer Healthcare
Bayer Healthcare
10.2021 - Current
Customer Engagement Specialist
Bayer Healthcare
05.2005 - Current
Bachelor of Science - Physiology And Psychology
Stellenbosch University
04.2001 -
Pharmaceutical Marketing And Management
MIPP - Marketing
Marketing
Marketing STA- Year 1 Content Studio & EWizard -
Marketing
Marketing STA- Year 2
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