monique Pinto da costa
Nelspruit
Summary
Sales and product advisor specializing in customer relationship management and service delivery. Achieves service quality targets through effective problem-solving and practical solutions. Demonstrates strong project management skills, leading teams to deliver quality outcomes. Builds effective relationships across customer touchpoints to enhance satisfaction and loyalty.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Sales and product advisor
Midfeeds
06.2021 - Current
- Gather customer insights to improve service delivery and everyday support decisions.
- Build and maintain courteous, effective working relationships across customer touchpoints.
- Analyse reported issues, review information, and deliver practical solutions for problems.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
Higher National Diploma -
IMPAQ
01-2019
Skills
- Customer relationship management
- Sales strategy development
- Market analysis expertise
- Product knowledge
- Team collaboration
- Service delivery excellence
- Problem-solving skills
- Learning agility
- Active listening
- Leadership and motivation
- Deadline management
- Complaint resolution
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Interests
Nature photography
Horse riding
outdoor adventure
Learning new language
Traveling
Reading
Timeline
Sales and product advisor
Midfeeds
06.2021 - Current
Higher National Diploma -
IMPAQ