Monique Naidoo

1. Product and Deal Management on Mondo.co.za.

• Managed product updates on the website, including loading monthly product offers for Telkom, Vodacom, and MTN.
• Proactively logged and managed Agile tickets to extend product lifespans in the event of delays from network providers, ensuring uninterrupted product availability on the site.
• Leveraged CMS (Content Management System) to ensure accurate and timely product display updates, and functionality enhancements.
• Created and optimized SEO-friendly content, including articles and video descriptions, to drive organic traffic and improve rankings.
• Leveraged tools like Ahrefs and Hotjar to identify high-performing keywords and ensure alignment with SEO strategies.

2. Advertising management on Mondo.co.za.

• Oversaw the Google AdSense account, including ad controls, payment management, and optimisation of campaigns for maximum performance.
• Utilised Google Ad Manager to upload, create and optimise Google Display Network banners, ensuring alignment with campaign objectives.
• Collaborated with the advertising consultant to upload client-supplied artwork and banners, providing regular reporting on impressions, clicks, and performance.
• Partnered with the Marketing and Lead Generation teams to create and upload promotional banners on the site, providing performance reports to measure success.
• Set up and maintained Specials Pages with relevant product packs, in collaboration with the Senior Demand Generation & Performance Marketing Manager.

3. Support Product Portfolio Operations.

• Managed backlogs, prepared sprints, and executed initiatives, effectively fulfilling the responsibilities of a Product Manager in daily operations.
• Attended daily development stand-up calls, troubleshooting and addressing impediments to ensure the successful delivery of tasks.
• Prepared and managed Product Purchase Orders monthly for software tools, including: Silicon OverDrive, Miro, Hotjar, RCS WordPress, Poptin, and Ahrefs.
• Enhanced product-related content using RCS WordPress, ensuring seamless functionality and integration of new features.
• Leveraged Poptin for designing and executing pop-ups and email campaigns, improving lead generation and website engagement.
• Utilised Miro and Hotjar to create wireframes, gather UX/UI insights, and analyse customer behaviour, ensuring continuous site improvement.
• Applied Ahrefs for SEO reporting and analysis, identifying opportunities to optimise site traffic and boost rankings.

4. Reporting and Analysis.

• Delivered SEO monthly reports for Mondo and RCS, detailing actionable insights and optimisation strategies to drive site performance.
• Compiled and presented the Mondo Product Report monthly, highlighting product updates, performance metrics, and areas for improvement.
• Delivered weekly updates and changes to internal and external stakeholders, ensuring alignment with project milestones.
• Gathered relevant data from UX and Product Teams to produce weekly and monthly performance reports, including Friday notes and monthly reports.
• Delivered insights on SEO content performance for articles and videos as part of monthly reports, identifying trends and opportunities to enhance organic reach.
• Provided recommendations for improving on-page and multimedia SEO strategies, ensuring consistent growth in site traffic and engagement.

5. Project Management and Agile Leadership.

• Effectively managed and executed multiple initiatives using Agile methodologies, ensuring successful project delivery and team alignment.
• Actively logged and managed tickets via Jira, preparing and managing sprints and backlogs to ensure the seamless progression of tasks and deliverables.
• Worked across departments and stakeholders to streamline processes and improve collaboration, driving innovation and efficiency in product delivery.
• Successfully completed the Project Management Certification, equipping me with advanced skills in project planning, risk mitigation, and stakeholder communication.
• Thrived in fast-paced environment with energy and enthusiasm.

• Product & Deal Management: Improved and managed end-to-end product journeys for Telkom, MTN, Vodacom, and insurance products (Dotsure), increasing website deals from 5,000 to 90,000 while maintaining 98% accuracy in content, device specs, and contract details.
• Automation & Systems Enhancement: Spearheaded automation of deal catalogues by optimizing CRM and DAMS systems, streamlining deal uploads, package updates, and product enhancements.
• Content & Advertising Collaboration: Partnered with Marketing to create engaging content for device launches, promotions, and advertising campaigns, ensuring timely updates to the Top Deals page.
• Agile Project Management: Utilized Agile methodologies to oversee sprint planning, backlog refinement, and new product implementations, translating user stories into actionable technical requirements.
• Team Leadership: Managed Development team to optimize system performance and execute enhancements, reducing customer pain points and improving functionality.
• Reporting: Delivered bi-weekly and monthly performance reports to stakeholders, ensuring alignment with business goals.
• Stakeholder Communication: Successfully managed stakeholder expectations and communication across all product design and development initiatives.

• Assist with distribution of promotional items when required
• Escalate queries regarding access to other 3rd party systems – Vodacom, MTN, Telkom
• Assist Supply Chain Manager with stock issues when required – Jika and Telkom
• Load Stock Item information on the systems
• Liaise with Sales management including Directors, Rewards CRM and 3rd party contact persons
• Load deals on systems and provide sales teams with relevant information
• Co-ordinate the implementation of new campaigns or changes to campaigns
• Assisting and supporting the Project Manager in their daily duties
• Ensuring that relevant management information is captured and analyzed
• Assigning tasks to team members and other stakeholders
• Working with the team to remove blockers
• Control schedule re campaign implementations
• Involved in Coordinating projects from inception to completion
• Liaise with 3rd party product providers when required
• Assisting with the development of training and briefing material for staff
• Keeping in close contact with key project members and decision makers
• Track and report project progress
• Update documentation
• Directing Quality Assurance
• Maintain project documentation and other campaign support information
• Assist with the prioritization of projects
• Assist with/maintain the Project master schedule
• Assist in resource planning and optimization
• Anticipate and proactively solve problems that may arise during project roll-out
• Assist with campaign configuration and IT requirements

• Managed external stakeholders
• (Telkom upgrades, Teljoy, Dotsure, Helivac)
• Campaign management aligned to campaign KPI's
• Identify additional campaign/revenue opportunities with customers and drive implementation
• Align internal business requirements and external partner strategies
• Reporting for both internal and external
• Created process documents for bringing in New partners
• Provided support to Client services Manager

• Assisting with Telkom Activations and MTN Migrations
• Outbound calls to customer requesting and verifying customer documents
• Managed and tracked file versions using organised filing system
• Developed methods for classifying and organising files and trained staff on correct use
• Helped staff navigate filing systems and locate desired records
• Scanned or manually entered paper documents into electronic files, meticulously checking for inaccuracies and locating missing information
• Supported staff in preparing reports and presentations by gathering support materials from files

• Interact with clients through telephonic conversation
• Offer clients information about products or services, account cancellations or renewals, opening new accounts
• Enter or take orders from clients
• Obtain complaint details
• Campaigns: Vodacom (Upgrades, New line and Add lines) Contracts
• Delivered exceptional customer service by following up with customers, creating trust and building the relationship and ensuring the customer was happy with the product
• Planned and executed new strategies to increase sales

• Accurately capture and enter sales orders, customer information, and sales-related data into the company's databases or sales management systems
• Ensure timely and error-free entry of information to maintain the integrity of the sales records
• Assist the sales team in preparing and processing sales-related documents such as quotes, invoices, purchase orders, and sales contracts
• Collaborate with sales representatives to ensure all necessary paperwork and documentation are completed accurately and in a timely manner
• Regularly update and maintain the sales database, ensuring that all customer records, sales leads, and opportunities are up to date
• Identify and rectify any discrepancies or inaccuracies in the database to ensure data integrity
• Generate and provide sales reports and summaries to the sales team and management as required
• Analyze sales data and trends to identify potential areas of improvement or opportunities for growth
• Respond to customer inquiries and requests promptly and professionally, always providing excellent customer service
• Liaise with customers to confirm orders, delivery dates, and resolve any order-related issues
• Handle administrative duties such as filing, organizing documents, and managing correspondence to support the sales team's day-to-day activities
• Schedule meetings, prepare meeting materials, and assist with sales presentations as needed
• Coordinate with various departments within the organization, such as logistics and finance, to ensure a smooth sales process from order placement to delivery and payment

• Process and maintain records of incoming and outgoing payments, invoices, and receipts related to steel purchases and sales
• Verify and reconcile supplier invoices and statements to ensure accuracy and timely payments
• Follow up on outstanding accounts receivable and assist with collections when necessary
• Assist in the maintenance of the company's financial records, including the recording of financial transactions in the accounting software
• Update and reconcile ledger entries, ensuring all financial data is accurate and up-to-date
• Assist in month-end and year-end closing procedures
• Monitor and track steel inventory levels and work with relevant departments to ensure accuracy in stock records
• Participate in regular stock counts and reconciliations to verify physical inventory against accounting records
• Assist in preparing financial reports, including balance sheets, income statements, and cash flow statements
• Provide financial data and reports to management and assist in interpreting financial information as required
• Review and process employee expense claims, ensuring adherence to company policies and proper documentation
• Assist in monitoring and controlling expenses to optimize financial performance
• Accurately enter financial data into the accounting system and maintain organized and updated financial records
• Ensure all financial documents are properly filed and stored for easy retrieval and audit purposes
• Assist with internal and external audits by providing relevant financial documentation and explanations as needed
• Ensure compliance with accounting principles, company policies, and relevant financial regulations

• Calculation, reconciling & submission of vat returns
• Sales reconciliation (Ensuring that the sales as per the trial, balance reconciles to the sales as declared on the vat return)
• Input vat reconciliation (Ensuring that input vat has not been over or under claimed)
• Compilation of annual financial statements
• Preparation of monthly management accounts
• Processing of bank statements
• Reconciliation of bank account, ensuring that bank reconciliation agrees to bank statement and bank confirmation (taking into account outstanding cheques and deposits)
• Reconciliation of intercompany transactions
• Capturing of journal entries (Caseware & Pastel)
• Capturing of supplier invoices
• Capturing of cheques
• Debtors and creditors reconciliation
• Preparation of taxes & completion of tax returns
• Audit file preparations including financial statements for external auditors
• Liaising with external auditors during audit
• Handling queries and enquiries with SARS
• Created and maintained journal entries, maintaining exceptional accuracy throughout
• Maintained robust financial records for business for regulatory reporting and taxation
• Generated quarterly financial reports to detail company revenues and expenses