Monique Mostert
Key Account Manager/ Sales
Cape Town,WC
Summary
Results-oriented professional with a strong background in analytical, communication, and teamwork skills. Quickly adapts to new environments and contributes to team success. Committed to continuous learning and growth, brings a positive attitude and a passion for enhancing professional skills. Several years of diverse experience in the technology industry, with a skill set that aligns technical solutions with business objectives and leads projects from start to finish. Known for fostering client relationships and driving revenue growth. Excels in strategic planning, negotiation, and communication. Exceptional team collaboration and adaptability in dynamic environments consistently leads to achieving sales targets through innovative solutions and customer-focused strategies.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Logistic Broker
Rapid Freight
05.2024 - Current
- Act as a liaison between clients and transporters to ensure seamless delivery of goods
- Manage end-to-end logistics, including route planning, load optimization, and scheduling
- Coordinate the transportation of goods, ensuring compliance with legal and regulatory requirements
- Provide clients with real-time tracking and updates on shipments
- Monitor freight movement to prevent delays and resolve any arising issues promptly
- Ensure timely invoicing and follow-up on payments with clients and transporters
- Source and onboard reliable transporters to expand the company's network
- Negotiate competitive rates and terms with transporters and clients
- Maintain a database of vetted transport providers to ensure availability and service quality
- Identify and pursue new business opportunities in the logistics sector
- Develop proposals and present logistics solutions to potential clients
- Proactively identify and pursue new business opportunities to expand the client base
- Develop tailored logistics solutions and present proposals to potential clients
- Build and maintain a pipeline of prospective clients through market research, networking, and cold outreach
Logistic Broker
Rapid Freight
05.2024 - Current
- Act as a liaison between clients and transporters to ensure seamless delivery of goods
- Manage end-to-end logistics, including route planning, load optimization, and scheduling
- Coordinate the transportation of goods, ensuring compliance with legal and regulatory requirements
- Provide clients with real-time tracking and updates on shipments
- Monitor freight movement to prevent delays and resolve any arising issues promptly
- Ensure timely invoicing and follow-up on payments with clients and transporters
- Source and onboard reliable transporters to expand the company's network
- Negotiate competitive rates and terms with transporters and clients
- Maintain a database of vetted transport providers to ensure availability and service quality
- Identify and pursue new business opportunities in the logistics sector
- Develop proposals and present logistics solutions to potential clients
- Proactively identify and pursue new business opportunities to expand the client base
- Develop tailored logistics solutions and present proposals to potential clients
- Build and maintain a pipeline of prospective clients through market research, networking, and cold outreach
Key Account Manager
Wilec - Avast Tapes
07.2023 - 02.2024
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts
- Analyzed sales to manage life cycle of product, inventory models and selling rates
- Delivered exceptional customer service by resolving client concerns quickly and efficiently
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Managed a portfolio of 90+ key accounts, resulting in a 18% increase in annual revenue
- Reason of leaving: Closing Down Department
Key Account Manager
Rhenus Express
12.2018 - 01.2023
- Management of operations team assigned to a specific set of customers
- Liaise with customers daily to ensure alignment of operational tasks and objectives
- Developed and maintained relationships with top-tier clients, resulting in a 50% increase in revenue and a 20% increase in customer satisfaction scores
- Ensure account profitability is well managed and customer rate card is maintained
- Manage and maintain service levels within the KPI's set out in the service level agreement
- Developed and implemented a marketing plan for key accounts, resulting in a 20% increase in brand awareness and a 15% increase in lead generation
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Initiates the sales process by scheduling appointments, creating presentations, and understanding account requirements
- Collaborated with clients to develop customized solutions, leading to a 20% improvement in customer satisfaction
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives
- Reason for wanting to leave: Job stability and possible company restructure
Sales Consultant
Daisy Business Solutions
01.2018 - 11.2018
- Exceeded monthly targets by diligently following up on leads and closing deals promptly
- Listened to clients and introduced solutions to satisfy business and personal needs
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Developed and implemented a marketing plan for key accounts, resulting in a 20% increase in brand awareness and a 15% increase in lead generation
- Generated sales via cold calling and knocking doors
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Built diverse and consistent sales portfolio
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Reason Leaving: Due to the unsettling environment, Monique resigned from Aramex
- Due to Aramex's strict restraint of trade, Monique joined a company out of the industry
Sales Consultant
Aramex South Africa
06.2016 - 01.2018
- Prospected new leads through face-to-face presentations, cold calling, and online marketing strategies
- Selling of the full supply chain products
- Establish customer needs, develop opportunities and expand customer base
- Prospect for new business and develop a qualified pipeline of leads and convert to actual billing
- Ensure that sustainable clients are brought on board
- Report weekly to Sales Manager
- Maintaining client contractual data
- Assist in tender/ proposal production and delivery thereof
- Ensuring that required call rates are met as part of KPI's
- Managed import/export operations, including arranging shipments, obtaining competitive freight rates, and ensuring regulatory compliance
- Reason Leaving: Will explain in interview
Sales Consultant
Maynards Office Technologie
01.2011 - 06.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations
- Top 6 clients: City of Cape Town, University of Cape Town, Health Department, Netcare, Mediclinic, Groote Schuur
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Achieved or exceeded company-defined sales quotas
- Reason for Leaving: Growth opportunities
Front House Manager
Bossa Nova Restaurant
01.2008 - 11.2010
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability
- Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers
- Performed cash handling activities and secured nightly bank deposits
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Purchased food and cultivated strong vendor relationships
- Managed staff schedules and maintained adequate coverage for all shifts
- Reason for Leaving: Relocate to Cape Town
Education
Matric -
Supply Chain Management - undefined
Skills
Key Account Management
Own Car
True
Personal Information
- Age: 35
- Date of Birth: 05/30/89
- Gender: Female
- Nationality: South African
- Driving License: Code B
Certification
Supply chain managment - get smarter
Timeline
Logistic Broker - Rapid Freight
05.2024 - Current
Logistic Broker - Rapid Freight
05.2024 - Current
Key Account Manager - Wilec - Avast Tapes
07.2023 - 02.2024
Key Account Manager - Rhenus Express
12.2018 - 01.2023
Sales Consultant - Daisy Business Solutions
01.2018 - 11.2018
Sales Consultant - Aramex South Africa
06.2016 - 01.2018
Sales Consultant - Maynards Office Technologie
01.2011 - 06.2016
Front House Manager - Bossa Nova Restaurant
01.2008 - 11.2010
Get Smarter - UCT - Supply Chain Management,
Paarl Gimnasium - Matric,
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