Summary
Overview
Work History
Education
Skills
Timeline
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Monique Lurie

Monique Lurie

Director Of Clients Results / Account Manager
Roodepoort

Summary

Dynamic Account Manager
Offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.

  • Building Partnerships: Expert in developing and nurturing relationships with clients, ensuring long-term satisfaction and loyalty.
  • Account Retention: Proven ability to retain key accounts through attentive service and customized solutions, minimizing churn and maximizing client retention.
  • Profit Channel Enhancement: Skilled in identifying and capitalizing on new business opportunities, leading to increased revenue and profitability.
  • Leadership and Team Collaboration: Adept at leading cross-functional teams, fostering a collaborative work environment, and driving team success through strategic direction and support.
  • Customer Relationship Management: Extensive experience in managing customer relationships, resolving issues promptly, and maintaining a high level of client satisfaction.

Overview

15
15
years of professional experience
20
20
years of post-secondary education

Work History

Director of Client Results

Grow IT Partners
09.2024 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Created and managed Social media content, including live streams
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Account Manager

Softwave TRT Marketing
11.2022 - 09.2024
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Solely manage 30 clients
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with the sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Assisted in development of training materials for new hires, ensuring smooth onboarding process.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Set and achieved company defined sales goals.

Owning/Managing Hair Salon

Self-employeed
03.2013 - 12.2022
  • Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
  • Maintained client confidentiality by securely managing personal information and respecting privacy boundaries.
  • Daily activities of managing stylists
  • Operations

Assistant Manager at Hair Crew

Haircrew
01.2011 - 02.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies

Hairstylist/Management Executive

Steiner
01.2010 - 12.2010
  • Team Coordination and Management: Successfully coordinated and managed a team of hair stylists and other spa professionals, ensuring smooth daily operations and high-quality service delivery to guests.
  • Training and Development: Provided training and mentorship to new team members, sharing expertise in hairstyling techniques, customer service, and spa protocols, which resulted in improved team performance and guest satisfaction.
  • Customer Service Excellence: Led by example in delivering exceptional customer service, handling guest complaints and feedback effectively, and fostering a welcoming and professional atmosphere in the spa.
  • Scheduling and Time Management: Efficiently created and managed team schedules, ensuring optimal staffing levels during peak times and special events, which maximized productivity and minimized wait times for guests.
  • Sales and Revenue Growth: Played a key role in promoting spa services and products, achieving sales targets, and contributing to overall revenue growth by upselling treatments and retail items to cruise ship guests.

Education

Advanced Diploma - Marketing

Unisa
04.2001 - 11.2011

Advanced Diploma - Hairstyling

City And Guilds
04.2001 - 12.2010

Skills

Account Management

Timeline

Director of Client Results

Grow IT Partners
09.2024 - Current

Account Manager

Softwave TRT Marketing
11.2022 - 09.2024

Owning/Managing Hair Salon

Self-employeed
03.2013 - 12.2022

Assistant Manager at Hair Crew

Haircrew
01.2011 - 02.2013

Hairstylist/Management Executive

Steiner
01.2010 - 12.2010

Advanced Diploma - Marketing

Unisa
04.2001 - 11.2011

Advanced Diploma - Hairstyling

City And Guilds
04.2001 - 12.2010

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Monique LurieDirector Of Clients Results / Account Manager