Monique Kimiko Engelbrecht

As an Executive Support Specialist, I provide high-level remote support in collaboration with the Executive Assistant to Mike Nellis, Founder of Authentic Campaigns and former Senior Advisor to Vice President Kamala Harris. My role focuses on ensuring seamless operations, efficiency, and organization across executive priorities.

Key Responsibilities:

Partner with the Executive Assistant to streamline executive workflows and optimize organizational systems.

- Manage and prioritize a dynamic inbox, ensuring timely follow-ups and effective communication.

- Coordinate and maintain complex calendars, including scheduling meetings across multiple time zones.

- Support strategic scheduling to align with business priorities and executive availability.

- Implement organizational practices to improve efficiency and reduce administrative bottlenecks.

- Streamline executive communication processes by implementing digital tools, enhancing information flow and collaboration across departments.

- Coordinate complex travel itineraries and schedules, ensuring timely arrivals and efficient use of resources for senior leadership.

- Develope and maintain comprehensive filing systems, improving document retrieval speed and operational efficiency within the organization.

- Assist in preparing reports and presentations, resulting in enhanced clarity and engagement during executive meetings and stakeholder briefings.

Key Skills:

- Remote executive support

- Calendar & email management

- Scheduling & logistics coordination

- Workflow optimization & organization

- Strong communication & discretion

• Work closely with the Founder to ensure operational excellence and the smooth execution of business activities.
• Support the Founder in strategic decision-making and manage daily operations across departments.
• Coordinate tasks and communications among teams, ensuring business objectives are met efficiently.
• Handle administrative responsibilities and streamline workflows.
• Assist in SOP creation, recruitment, hiring, onboarding, and general HR support.
• Drive alignment between day-to-day execution and the company’s overall vision.
• Contribute to operational success by improving processes and increasing team productivity.

• Collect and summarize daily feedback, ensuring persistent follow-ups.
• Manage action items from meetings and prepare Google Docs for approval.
• Coordinate meeting logistics, confirm attendees, and manage calendar invites.
• Follow up on reservations, confirm new bookings, and update records.
• Ensure logistical arrangements are on track and provide status updates.
• Update project statuses, outline next steps, assign deadlines, and report on closed projects.
• Provide travel updates and clarify questions regarding Asmaa’s input.
• Summarize daily commitments, including meetings and personal appointments.
• Schedule and prepare for daily calls to review priorities and urgent matters.
• Monitor and handle ad-hoc tasks throughout the day.
• Prioritize urgent emails, categorize, and add as tasks; manage email organization.
• Respond to LinkedIn messages, notify about important updates, and manage notifications.
• Schedule meetings based on availability, resolve conflicts, and provide detailed descriptions.
• Manage schedules for children’s activities and handle financial updates and restaurant orders.
• Perform data analysis, enter data accurately, and update clients on project statuses.
• Track and update item delivery statuses, manage vendor communications, and handle personal appointments.
• Notify about upcoming events, assist with registrations, and manage event logistics.
• Assist with book-related tasks and handle miscellaneous incoming tasks.

• As a patient care manager my duties were to facilitate communication between different caregivers, doctors, specialists, and facilities in advocacy of the patient.
• Updating care plans to establish patient’s medical and non-medical needs, ordering DME supplies.
• Following up on patients well being and communicating with patient directly swell as their family members.
• Daily communication with patients.
• Daily administration of patients’ medical and personal needs.
• Researching needs and requirements of the patient.
• Managing and capturing information on patient files in company CRM systems.
• Organizing services, equipment, and appointments for patients.
• Weekly communication with patient and family to monitor care through multiple online platforms.
• Daily reporting to management and supervisors.
• All patient queries and complaints.
• Attend to 40 to 50 patients on a weekly basis.

• Account manager and senior sales executive at Lead Capital Group in which my responsibilities involve selling, conducting follow ups on leads and making sure that clients move on to the next step of their process.
• Meet or exceed assigned sales goals and other Key Performance areas.
• Manage outbound contacts to international customer base for a professional product.
• Educate potential clients on specific process and services related to product.
• Qualifying and converting leads to sales on a daily basis.
• Liaise with clients in a highly professional manner.
• Manage large amounts of outbound calls in a timely manner.
• Manage leads effectively and consistently, meet or exceed allocated daily, weekly and monthly targets.
• Consistently meet or exceed Quality Assurance benchmarks.
• I was eventually promoted to senior account manager position in July 2022 until January 2023 where my duties were:
• Managing a team of sales agents.
• Optimizing sales and conversions.
• Coaching, mentoring, and managing objections.
• Managing agent compliance in line with best industry practice.
• Providing feedback on agents.
• Provide daily direction and communication to employees so that client is called in a timely, efficient and knowledgeable manner.
• Available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
• Liaise with clients in a highly professional manner.
• Ensures employees have appropriate training and other resources to perform their jobs.