Monique Joubert
Pretoria
Summary
Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking.ighly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company needs, and producing financial reports.
Overview
23
23
years of professional experience
Work History
Administrative Manager & Dispatcher
Tyson's Towing & Transport
Minneapolis
04.2023 - 03.2025
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Maintained logs of all incoming calls and assigned tasks.
- Received or prepared work orders.
- Implemented office procedures to enhance efficiency and organization.
- Trained new staff on administrative protocols and software systems.
- Assisted in budget preparation and expense tracking for departmental needs.
- Managed employee data updates and maintained accurate records.
- Responded to employee inquiries regarding payroll issues and discrepancies.
- Assisted in preparing payroll reports for management review.
Office Manager
All Around Automotive
Maplewood
01.2018 - 03.2023
- Oversaw scheduling and coordination of appointments and meetings for staff.
- Developed office policies and procedures to enhance operational efficiency.
- Maintained accurate records of inventory and ordered supplies as needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Managed payroll processing for diverse employee groups using advanced payroll systems.
- Ensured compliance with federal, state, and local payroll regulations and laws.
- Calculated overtime, vacation sick hours, and other categories of time.
Office Manager
RPC Construction
Oakdale
06.2002 - 08.2017
- Managed project schedules and coordinated site activities for construction teams.
- Oversaw document control and maintained accurate project records and reports.
- Organized meetings, prepared agendas, and recorded meeting minutes for project updates.
- Facilitated communication between contractors, clients, and project stakeholders.
- Implemented safety protocols to ensure compliance on job sites and office operations.
- Prepared purchase orders for necessary supplies and materials required for each project.
- Provided support to field personnel with equipment needs, scheduling conflicts.
- Reviewed bids submitted by subcontractors prior to awarding any contracts.
- Identified areas of improvement in existing office processes and procedures.
- Researched local zoning regulations as they pertain to individual job sites.
- Scheduled inspections by local authorities at various stages of the construction process.
- Assisted in the preparation of payroll reports for management review and audits.
Education
Standerton Technical College
Standerton, South Africa12-2000
Standerton Hoerskool
Standerton, South Africa12-1999
Skills
- Attention to detail
- Time management
- Organization and multitasking
- Payroll and budgeting
- Vendor negotiation
- Task delegation
- Document control
- Customer relationship management
- Customer service management
- Strategic planning
- Expense reporting
- Technology troubleshooting
- Training and coaching
- Budgeting and expense monitoring
- Human resources
- Office supervision
Languages
Afrikaans
First Language
Afrikaans
Upper Intermediate (B2)
B2
Timeline
Administrative Manager & Dispatcher
Tyson's Towing & Transport
04.2023 - 03.2025
Office Manager
All Around Automotive
01.2018 - 03.2023
Office Manager
RPC Construction
06.2002 - 08.2017
Standerton Technical College
Standerton Hoerskool