Monique Jephtha

Roles included and not limited to:

Relief Diagnostic Radiographer (2022-2025)

Middle - Senior Diagnostic Radiographer (2012- 2023)

Head of CT department (2017-2022)

Duties included and not limited to:

• Operated and competent in Bone Mineral Density machines such as Hologic and GE, Computed Tomography machines such as GE, Siemens and Philips and for Magnetic Resonance imaging Philips.
• Perform various diagnostic imaging procedures and processes, such as X-rays, CT scans, and MRIs, aiding in accurate diagnosis.
• Adhere to radiation safety standards and regulatory guidelines to maintain a safe imaging environment for patients and staff.
• Mentored junior staff members in best practices for diagnostic radiography techniques, fostering a culture of continuous learning within the team.
• Led a CT department, overseeing PACS integration, imaging protocols, and staff workflows.
• Trained and mentored junior and senior radiographers in system use and imaging best practices.
• Balanced responsibilities across CT and MRI, broadening system experience.
• Developed strong problem-solving and communication skills as a Relief Radiographer working in different branches and adapting accordingly to technical setups.

• Accomplished efficient pre-authorization processing for medical procedures, aligning with insurance guidelines to minimize patient costs.
• Secured essential documentation, enhancing provider-insurer collaboration.
• Streamlined processes, achieving fewer resubmissions/denials.
• Service Delivery driven environment with the goal of boosting patient satisfaction.
• Navigated complex digital health systems to verify patient benefits and process pre-authorizations.
• Ensured compliance with medical aid protocols while resolving patient and provider queries.
• Gained advanced experience in system navigation, data accuracy, and process efficiency.
• Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.