Monique Hollander
Cape Town,Western Cape
Summary
Highly adaptable and resourceful professional with excellent communication skills and a strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Demonstrates exceptional organisational abilities, attention to detail, and the capacity to work independently or as part of a team. Skilled in identity verification, database management, and funds disbursement, with a proven track record of meeting deadlines and targets. Committed to leveraging problem-solving skills and leadership qualities to drive success in dynamic environments.
Proactive and aspiring professional with strong analytical and organisational skills, coupled with proficiency in data management and attention to detail. Demonstrates exceptional problem-solving abilities and communication skills. Eager to make significant impact the role i am applying for.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Service Data Coordinator
SAMD
Cape Town, Western Cape
11.2022 - 06.2025
- Verify all required jobcards are attached and customer procedures on billable calls are followed.
- Logging Planned Maintenance Calls
- Check for new pm's and calibrations on Daisy
- Regularly checking customer portals to make sure data uploads are correct.
- Updating and Amending scheduled maintenance planners
- Ensure overtime is captured correctly.
- Submission of overtime sent to HR for monthly pay run.
- Oversee a team of 5 personnel
- Enhanced office efficiency by managing and organising day-to-day administrative duties.
- Responds promptly to emails, letters and phone calls; facilitated seamless external communication.
- Facilitate increased team collaboration with effective interpersonal skills.
- Prioritised tasks for timely completion of projects.
- Assisted in preparation of monthly reports to inform decision making.
- Facilitate smooth operations by scheduling and organising staff meetings.
- Support management in strategic planning, resulting in improved efficiency.
- Communicate with cross-functional teams to manage service requests and gather required data.
- Lead training sessions, increasing staff competency levels.
- Documented all work activities, improving process tracking.
- Take minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Managing invoice processing tasks accurately and efficiently.
- Streamlined administrative processes to improve office efficiency.
- Developed procedural manuals, promoting consistency in operations.
Service Desk Analyst
SAMD
08.2018 - 10.2022
- Ensure the phone is always answered timeously and in a professional manner
- Deal with incoming calls at first instance to the Service Desk ensuring incident /service requests are recorded accurately, making consistent and effective use of the incident management system.
- Assign system generated job Number, and capture call details (Site name, Pump number, detail problem, contact details). Inform customer of Job number
- Log all Incident/Service Request details, allocating categorization and prioritization.
- Read and analyse logged faults to identify clear routing.
- Assuring Calls are logged and set as per the customer contract, setting the correct SLA response times therein.
- Assign job number to relevant Field Technician & Service Agent
- Process emails sent to the Service Desk email address and where necessary log these on incident management system.
- Proof checking and identifying urgent and emergency queries within mail box and assure it has been escalated to the relevant personal.
- Clearly Identify billing method within each call and process promptly and apply the relevant process specified per customer.
- Closing calls on all systems and booking of spares timeously.
- Address regional/technician issues and concerns weekly with Supervising technicians and submit monthly reports to management. Assure closing out.
- Verifications, Planned Maintenance – ensure all required documents are received and attached to all Incident management systems (customer and SAMD) before closure. Submit for processing dedicated person within Service.
- Schedule contractors, chase for timeous call completions, update all incident call and finance systems compile paperwork and pass to finance for payment to follow.
Compliance Assessor
Fairheads Benefit Services
01.2011 - 12.2016
- Verification of personal details of trustees to ensure legal compliance
- Assess payment requests and queries
- Security checks
- Follow up with non-compliant individuals
- Attend to walk-in-clients
- Implement all instructions as per compliance sheet
- Ensure that all data, relevant fields on system, notepad is updated (if applicable)
- Following up on outstanding requirements/relevant documentation as indicated by the
- Processing of correspondence (Acknowledgments, requesting of documentation)
- Assist with telephone queries if need be
- Assist with projects when required
- Phone Schools, Doctor’s, guardians, check file director in order to obtain relevant or outstanding information
Processing Administrator
Fairheads Benefit Services
01.2008 - 12.2011
- Data capturing
- Scan Filing
- Collating documentation
- Ring binding documentation
- Copy Typing
- Filing
New Money Administrator
Fairheads Benefit Services
01.2007 - 12.2008
- Load and capture new business
- Work out percentages for beneficiaries
- Establish Trusts or Beneficiary Funds
- Follow up on outstanding documentation
- Liaise with trustees
- Client data collation
- Establish trust funds and advise clients on procedure
- Reason for leaving: Voluntary Retrenchment due to downscaling and Maternity
Education
National Senior Certificate -
Groote Schuur High School
Cape Town 01.2005 - 12.2005
Skills
- Adaptive
- Excellent communication skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Adobe Acrobat
- Efficient
- Able to work under pressure
- Good organizational skills
- Good planning and time management skills
- Team player
- Flexible
- Attention to detail
- Can work independently
- Deadline and Target driven
- Identity Verification
- Database Management
- Funds disbursement
- Communication skills
- Problem-solving
- Leadership
- Resourcefulness
Custom
Available on request
Timeline
Service Data Coordinator
SAMD
11.2022 - 06.2025
Service Desk Analyst
SAMD
08.2018 - 10.2022
Compliance Assessor
Fairheads Benefit Services
01.2011 - 12.2016
Processing Administrator
Fairheads Benefit Services
01.2008 - 12.2011
New Money Administrator
Fairheads Benefit Services
01.2007 - 12.2008
National Senior Certificate -
Groote Schuur High School
01.2005 - 12.2005
Similar Profiles
Adrian KleinsmithAdrian Kleinsmith
Account Manager Mobile and Fixed Services at MTNAccount Manager Mobile and Fixed Services at MTN
Ngobulali NdongeniNgobulali Ndongeni
Student Care Giver at Ikhaya Loxolo Frail & Aged Care CentreStudent Care Giver at Ikhaya Loxolo Frail & Aged Care Centre
Esethu Sonika GqumEsethu Sonika Gqum
Administrator at Altitude Skills DevelopmentAdministrator at Altitude Skills Development
Aaron JaffeeAaron Jaffee
Engineering intern at AquadyneEngineering intern at Aquadyne
Christina DorsettChristina Dorsett
Provider Data Specialist; Senior Provider Relations Specialist/eviCore Project Coordinator; Provider Relations Specialist; Provider Service Coordinator at Health Alliance/Carle HospitalProvider Data Specialist; Senior Provider Relations Specialist/eviCore Project Coordinator; Provider Relations Specialist; Provider Service Coordinator at Health Alliance/Carle Hospital