MONIQUE HERBST
Operations Coordinator
Sabie
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Operations Coordinator
TimberEye
6 2024 - Current
- Conduct comprehensive training sessions for customers on how to use the timber management application
- Overseeing the export business operations
- Develop and update training materials and user guides
- Provide ongoing support and troubleshooting assistance to customers
- Collect customer feedback to improve training methods and application functionality
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinate the logistics of timber export, including documentation, compliance, and shipping arrangements while all export activities comply with local and international regulations
- Liaise with shipping companies, customs agents, and other stakeholders to facilitate smooth export processes
- Monitor and manage inventory levels to meet export demands
- Build and maintain strong relationships with customers, suppliers and partners
- Act as the primary point of contact for customers regarding training and operational inquiries
- Collaborate with internal teams to ensure customer satisfaction and operational efficiency
- Maintain accurate records of training sessions, customer interactions and export activities
- Prepare regular reports on training outcomes, customer feedback and export performance
- Assist in the development of standard operating procedures for training on export operations
- Identify opportunities to enhance the training program and export processes
- Implement best practices and innovative solutions to improve customer experience and operational efficiency
- Stay updated on industry trends, regulations, and technological advancements
- Adhere to company policy and procedure
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Workshop Administrator
York Fleet Solutions
01.2024 - 05.2024
- Ensuring completed units are available for collection/delivery
- Ensuring the integrity of data in the company vehicle logistics system and setting up new tasks
- Dealing with suppliers and management
- Managing the workshop time and attendance system
- Daily capturing off all work request orders
- Reporting supplier’s issues
- Ordering spare parts and follow up on delivery date
- Following up on returned parts and credit notes
- Request quotations from various suppliers that ensures that three to two quotes are obtained as per company policy and submit all the quotation obtain for the creation of PR’s
- Responsible for processing all vehicles/fleet repair estimates and ensuring efficient follow up on outstanding tasks
- Identify discrepancies and taking appropriate action to stop recurrences
- Helping to facilitate improvement environment
- Maintain good housekeeping standards and adhere to safety Rules and Regulations according to OHS Act
- Maintaining office storage and filling system
- Supporting workshop manager with variety of duties
- Proving full administrative support to the workshop and storeroom
- Issuing job lists to workshop
- Capturing daily SIV’s and check that SIV complies with company standard
- Follow up with designated driver that stock has been collected
- Adhere to company policy and procedure
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Receptionist/Administrator
Elan Healthstyle
12.2020 - 05.2023
- Answering of telephone line and all WhatsApp’s
- Handling of all counter enquiries and selling of products
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Daily bookings and follow-up appointments
- Liaison with patients and doctor to ensure high quality patient care, attention to detail and clear verbal and written communication
- Management of diaries and correspondence with patients to assist in doctors working ease and patients satisfactory
- Billing of patient’s supplements, skin care and visits
- Outstanding balance collected via electronic card machine, cash or EFT and issuing of receipts
- Create and update patient files
- Print of POPI act forms and ensure that they are completed correctly and stored under the patient’s file
- Quotation created, sent and followed up for potential services and products sales
- Booking of appointments with Specialist, X-Rays and medical test centers
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Liaison with suppliers to order stock and maintain stock levels
- Correspondence with medical aid to obtain authorization
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Daily cash reconciliation
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Adhere to company policy and procedure
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Administrator
BMK Orthopaedics Pty Ltd
03.2018 - 11.2020
- Create administrative policies and procedures in practice
- Liaison with courier companies to ensure timely delivery, correct service failures, collection of parcels and better cost to company
- Quotations created for operative procedures
- Risk assessment and adjustments made to company procedures
- Liaison with suppliers to order medical implants and create new medical implants
- Consultation with doctors to maintain relationship and sourcing of medical implants required
- Enquiries and switchboard management
- Liaison with hospitals to maintain and uphold contract agreement and stock levels
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Theatre list obtained and corresponded to relevant staff to ensure comprehensive service
- Company and patient confidentiality are maintained
- Liaison with doctor secretaries, nurses and hospital staff
- Capture of theatre cases quotation and submit to relevant parties
- Refill of medical implants for all theatre cases
- Management of theatre sets and dispatch to various locations as required
- Receive and management of stock to ensure correct bin allocation
- Stock takes of all medical implants to maintain desired stock levels and order new stock
- Liaison with suppliers on return stock and arrangement for collection
- Liaison with Financial Manager to ensure the correct products have been billed at the correct price to ensure ongoing relationship with hospital
- Adhere to company policy and procedure
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements..
- Demonstrated adaptability when faced with new challenges, enabling quick mastery of necessary skills.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Administrator
Bradley Kidd Orthopaedics
01.2018 - 03.2018
- Liaison with courier companies to ensure timely delivery and to also correct service failures
- Outstanding balance collected via electronic card machine, cash or EFT and issuing of receipts
- Quotation created for services required by patients
- Private patients billed for services rendered
- Create and update patient files
- Liaison with suppliers to order orthopedic stock and maintain stock levels
- Handling of cash, electronic card machine and issuing of receipts
- Counter enquiries and switchboard management
- Filing system created and maintained
- Correspondence with suppliers, patients and medical aid to obtain authorization for external prosthesis
- Appointments were made for patient referrals
- Theatre list obtained and given to Orthotist to check for patients that require medical orthopedic product assist
- Post care and well-being
- Daily bookings and follow up of appointments
- Patient and hospital information confidentiality are maintained
- Liaison with practitioners, doctor secretaries, nurses and hospital staff
- Liaison with WCA patients and employers to obtain and capture correct documents to ease in turnaround time of claims
- Adhere to company policy and procedure
Qualified Nail and Wax technician
Belle De Jour Beauty Clinic
07.2016 - 01.2018
- Making bookings for client’s treatments
- Marketing of services and products
- Performing Nail service
- Performing Wax services
- Handling of cash, electronic card machine and issuing receipts
- Performing Spray Tan services
- Performing Facials
- Selling of products and courses, management of deliveries, assisting in training of scholars and sourcing of new clients
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in beauty.
Doctors secretary
Dr. G Kuhn
02.2015 - 05.2016
- Outstanding balance collected via electronic card machine, cash or EFT and issuing of receipts
- Create and update patient files
- Liaison with suppliers to order medical stock and maintain stock levels
- Assist maternal patients with weight and urinalysis
- Handling of cash, electronic card machine and issuing of receipts
- Counter enquiries and switchboard management
- Filing system created and maintained
- Assist doctor with medical procedures as required
- Correspondence with suppliers, patients and medical aid to obtain authorization for admission and procedures
- Appointments were made for patient referrals
- Theatre list booked at designated hospital
- Follow up on co-payments, authorization and pre-operative requirement with patients
- Follow up with patients on post care and well-being
- Daily bookings and follow up of appointments
- Patient and hospital information confidentiality are maintained
- Liaison with practitioners, nurses, medical insurance schemes, employers
- Adhere to company policy and procedure
Doctors secretary
Dr. DF Van der Merwe
01.2013 - 06.2014
- Outstanding balance collected via electronic card machine, cash or EFT and issuing of receipts
- Liaison with WCA patients and employers to obtain and capture correct documents to ease in turnaround time of claims
- Liaison with practitioners, nurses, medical insurance schemes, employers and lawyers
- Create and update patient files
- Liaison with suppliers to order medical stock and maintain stock levels
- Handling of cash, electronic card machine and issuing of receipts
- Counter enquiries and switchboard management
- Filing system created and maintained
- Correspondence with suppliers, patients and medical aid to obtain authorization for admission and procedures
- Appointments were made for patient referrals
- Theatre list booked at designated hospital
- Follow up on co-payments, authorization and pre-operative requirement with patients
- Daily bookings and follow up of appointments
- Doctor’s reports filed and sent to relevant GP practitioners
- Patient and hospital information confidentiality are maintained
- Adhere to company policy and procedure
Credit Controller
Mediclinic Nelspruit
01.2009 - 01.2013
- Debtors ledgers are utilized to identify outstanding balances and to insure low debtors days
- Outstanding balances are followed up and administrated
- Narrations are made for all communication with patients or guarantors to assist all relevant staff working with patient file
- Financial class changes are preformed effectively as per billing principles to insure correct charges to medical schemes
- Journal entries for write-offs and write-backs are processed
- Bad debt, interest and discount policies are adhered to
- Refunds processed and issued
- Outstanding balance collected via electronic card machine, cash or EFT and issuing of receipts
- Liaison with Head Office to clear bad debt balances
- On demand documents and reports are utilized
- Filing system created and maintained
- Patient files retrieved as per control register procedure
- Quality client services and principles are maintained
- Participation in quality improved projects
- Participation in training sessions available
- Patient and hospital information confidentiality are maintained
- Adhere to company policy and procedure
Reception Administrator
Mediclinic Nelspruit
02.2008 - 01.2009
- Admission and discharge of patients
- Handling of cash, electronic card machine and issuing of receipts
- Counter enquires and switchboard management
- Liaison with WCA patients and employers to obtain and capture correct documents to ease in turnaround time of claims
- Correspondence with medical aid to obtain authorization for patient admission and procedures
- Liaison with patients, practitioners, nurses, medical aids, medical insurance schemes and employers
- Patient files captured and created to ensure correct correspondence to all staff and service providers, optimizing patient experience and care
- Adhere to company policy and procedure
Sales Assistant
Galaxy and Company
10.2006 - 09.2007
- Assisting clients with sales and queries relating to of physical products and post care
- Booking repairs
- Assist and resolve of client complaints
- Handling of cash, electronic card machine and issuing receipts
- Capturing of client data for data base and insurance purposes
- Handling of high valued products
- Contact clients for payment on outstanding accounts
- Adhere to company policy and procedure
Cashier
Promenade Pharmacy
6 2004 - 9 2006
- Handling of cash, electronic card machine and issuing receipts
- Counter enquires and switchboard management
- Dispensary assistance with scripts and day-to-day medicine
- Intake and shelving of stock
- Design and management of stock displays
- Adhere to company policy and procedure
Education
High school or equivalent - Afrikaans, English, Biology, Geography, Computer Studies, Travel and Tourism
Hoërskool Bergvlam
Nelspruit, South Africa 01.2003 - 11.2007
Certification
Skills
Project scheduling
Personal Information
- Date of Birth: 14/06/1989
Timeline
Workshop Administrator
York Fleet Solutions
01.2024 - 05.2024
Receptionist/Administrator
Elan Healthstyle
12.2020 - 05.2023
Administrator
BMK Orthopaedics Pty Ltd
03.2018 - 11.2020
Administrator
Bradley Kidd Orthopaedics
01.2018 - 03.2018
Qualified Nail and Wax technician
Belle De Jour Beauty Clinic
07.2016 - 01.2018
Doctors secretary
Dr. G Kuhn
02.2015 - 05.2016
Doctors secretary
Dr. DF Van der Merwe
01.2013 - 06.2014
Credit Controller
Mediclinic Nelspruit
01.2009 - 01.2013
Reception Administrator
Mediclinic Nelspruit
02.2008 - 01.2009
Sales Assistant
Galaxy and Company
10.2006 - 09.2007
High school or equivalent - Afrikaans, English, Biology, Geography, Computer Studies, Travel and Tourism
Hoërskool Bergvlam
01.2003 - 11.2007
Operations Coordinator
TimberEye
6 2024 - Current
Cashier
Promenade Pharmacy
6 2004 - 9 2006
Certification
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