Hi, I’m
Monique Fourie
Culinary Attendant
Franschhoek
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
LA PETITE PROVENCE
Cleaner/Housekeeping
03.2016
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
Le Franschhoek Hotel & Spa - Franschhoek
Waitress
02.2019 - Current
Job overview
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
CAFE ERISPaarl
Waitress
07.2018 - 01.2019
Job overview
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
A LA MONTAGNE GUESTHOUSE
Housekeeper
01.2016 - 07.2016
Job overview
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
VENDANGE, FRANSCHHOEK
Cleaner
06.2014 - 03.2015
RIVERSIDE RESTAURANT
Waitress
01.2011 - 01.2011
Education
Franschhoek High School
from Mathematics, Accounting
01.2009 - 05.2013
University Overview
Tourism,Business studies
Skills
Certifications/LicencesSABAProfessional Butler training
Training and Development
Dependable and Responsible
Google Workspace
Self-Motivated
Problem-Solving
Good Telephone Etiquette
Teamwork and Collaboration
PPE Compliance
Cultural Awareness
Active Listening
Excellent Communication
Planning and Coordination
Decision-Making
Organization and Time Management
Interpersonal Communication
Additional Information
- 9508090818082 , Willing to relocate: Anywhere
Timeline
Waitress
Le Franschhoek Hotel & Spa - Franschhoek
02.2019 - Current
Waitress
CAFE ERIS
07.2018 - 01.2019
Cleaner/Housekeeping
LA PETITE PROVENCE
03.2016
Housekeeper
A LA MONTAGNE GUESTHOUSE
01.2016 - 07.2016
Cleaner
VENDANGE, FRANSCHHOEK
06.2014 - 03.2015
Waitress
RIVERSIDE RESTAURANT
01.2011 - 01.2011
Franschhoek High School
from Mathematics, Accounting
01.2009 - 05.2013