Monique Faulmann

I provided comprehensive executive support to senior leadership within Retail Banking. My role ensured the efficient operation of the executive's office, facilitating smooth workflow and enabled the executive to focus on high-level strategic responsibilities.

Key Responsibilities:

• Managed executive calendar and oversaw professional calendars of his department heads, scheduling meetings and coordinating appointments.
• Assisted with travel arrangements for executive, department heads and management teams, ensuring timely bookings and itinerary preparation.
• Maintained filing systems, organizing important documents for quick retrieval.
• Prepared meeting agendas , materials and minute taking to ensure productive discussions during board meetings or executive away sessions.
• Conducted research on various internal topics to support decision-making processes.
• Supported financial management processes by assisting with budget planning and expense tracking. (SAP)
• Organized high-level events, ensuring seamless execution and positive attendee experiences. Collaborated in planning events ensuring logistical details are met.
• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
• Contributed to project success by providing logistical support and tracking progress against milestones. (Risk management during Covid_19)
• Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
• Displayed absolute discretion at handling confidential information.

To recover outstanding debts from customers on student loans, through outbound and inbound communication, ensuring timely repayments while maintaining professionalism and minimizing the financial losses of the company.

Key Responsibilities:

• Managed collection processes to ensure timely payments and minimize outstanding debts.
• Negotiated payment plans with clients to improve cash flow and reduce delinquency rates.
• Utilized CRM systems to track customer interactions and maintain accurate account records.
• Conducted regular audits of accounts to identify discrepancies and initiate corrective actions.
• Escalate high-risk or non-responsive accounts to supervisors or legal teams.
• Meet daily, weekly and monthly collections targets and performance KPI's.

Access, manage and monitor credit risk across assigned portfolios to ensure credit decisions are made in line with the bank's risk appetite, policies and regulatory requirements.

Key Responsibilities:

• Evaluated credit applications to determine risk levels and eligibility for loan approvals.
• Conducted thorough financial analyses, assessing creditworthiness and repayment capability of applicants.
• Collaborated with cross-functional teams to streamline the credit assessment process and improve turnaround times.
• Reduced delinquency rates by implementing "pay/no pay" decisions, limit adjustments and once-off repayments where applicable.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Ensure all credit assessments comply with internal policies , regulatory requirements and Absa's credit risk standards.
• Apply relevant laws, guidelines and credit risk manuals during assessments.
• Educate customers on creditworthiness and ways to improve financial standing.
• Handle customer interactions professionally, resolve queries or complaints and maintain a positive customer relationship.
• Participate in required training , certifications and meet mandatory compliance standards.
• Achieve set targets in terms of quality , volume and delinquency rates.

Provided exceptional customer service and drive revenue through the effective promotion, sale and coordination of vehicle rental services, whilst meeting sales targets.

Key Responsibilies:

• Assist customers with the check-out process , including reservation verification, vehicle selection , paperwork, identification , insurance and payment processing.
• Promote and sell additional products or services, GPS or vehicle upgrades and add ons (child seats) to increase branch revenue.
• Developed and maintained strong client relationships to drive repeat business.
• Collaborated with team members to create effective sales strategies and campaigns.
• Trained new sales agents on product knowledge and customer engagement techniques.
• Proficiency in CRM software ,Microsoft Office Suite and presentation skills of sales.