Monique Draghoender
Administration
77 Denson Street, Port Elizabeth,EC
Summary
Self-motivated Sr Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Sr Administration
Alfred H Knight Ukwanda
02.2018 - Current
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Reduced operational costs by negotiating with vendors, securing favorable contract terms for office supplies and services.
- Ensured compliance with company policies through diligent monitoring of expense reports accuracy before submitting them for approval.
- Developed resourceful solutions for complex scheduling conflicts, ensuring minimal disruptions to daily operations.
Care Worker
Complete Nursing Agency
07.2016 - 10.2016
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
Healthcare Worker
Chesire Homes
04.2015 - 10.2015
- Delivered high-quality care within diverse settings such as hospitals, nursing homes, clinics, and home health environments.
- Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
- Utilized critical thinking skills during emergency situations, contributing significantly to successful outcomes under pressure.
- Provided consistent support to patients during difficult times, offering comfort and reassurance.
- Actively contributed towards improving overall quality of patient care through regular departmental audits, identification of potential risk areas, and implementation of corrective measures.
- Enhanced patient recovery by implementing personalized care plans tailored to individual needs.
Education
Certificate - Security And Loss Prevention Services
Uluntu Security Training
Port Elizabeth, South Africa 04.2001 -
Certificate - Healthcare
Hope Foundation And Famhealth Medipark
Port Elizabeth, South Africa 04.2001 -
Certificate - Computer Literacy
Mbay Education Training
Port Elizabeth, South Africa 04.2001 -
High School Diploma -
Bertram Secondary School
Port Elizabeth, South Africa 04.2001 -
Skills
Office Management
Scheduling appointments
Document Control
Report Preparation
Database Administration
Customer Service
Office Administration
MS Office
Recordkeeping and File Management
Team Building and Leadership
Documentation And Reporting
Timeline
Sr Administration
Alfred H Knight Ukwanda
02.2018 - Current
Care Worker
Complete Nursing Agency
07.2016 - 10.2016
Healthcare Worker
Chesire Homes
04.2015 - 10.2015
Certificate - Security And Loss Prevention Services
Uluntu Security Training
04.2001 -
Certificate - Healthcare
Hope Foundation And Famhealth Medipark
04.2001 -
Certificate - Computer Literacy
Mbay Education Training
04.2001 -
High School Diploma -
Bertram Secondary School
04.2001 -
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